- Report: #304601
Complaint Review: Rheem Manufacturing Company - Montgomery Alabama
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Rheem Manufacturing Company
2600 Gunter Park Drive East Montgomery, 36109 Alabama, U.S.A.
Phone:
800-431-1549
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Rheem Manufacturing Company NOT STANDING BEHIND WARRANTY Montgomery Alabama
Manufacture offers a 12 year warranty with the first year including labor. Hot water heater has leaked since day one from the pressure valve. Our plumber came 2 times and said it is a warranty issue. Rheem Manufacturing will not send a tech and claims the vave is not covered under the warranty.
Robert
Palisade, Colorado
U.S.A.
Robert
Palisade, Colorado
U.S.A.
1 Updates & Rebuttals
David
-private-,New Jersey,
U.S.A.
T&P Valve
#2UPDATE Employee
Wed, January 28, 2009
If it is leaking from the T&P valve, you really have three basic reasons. Temperature issue, Pressure issue, or a faulty valve. If it's been leaking since day one and we were taking bets, I'd put money on thermal expansion, but it could have shipped with a faulty valve. I wouldn't send a tech on general principle, because if it's not a manufacturing defect you'd be charged by the plumber (you'll want to avoid paying for now a third service call). Also, why did your plumber have to come out twice to blame the manufacturer? Is he competent? Licensed? I bet he just said "the heater's defective", but didn't clearly state *what made it defective* which left you unable to convey in a logical fashion to the person who took your call what was wrong. (Find a new plumber.)
