Complaint Review: ROBERTSONS READY MIX CINDY HINTON - Corona California

While driving on the freeway next to a Robertsons Ready Mix truck, a rock came off the side and cracked my windshield on oour new Ford Fusion we just purchased this day.  I contacted Robertsons Ready Mix and they wanted to transfer me to a voicemail box to leave our info, i said okay.

Their outgoing voice message asked me to leave my info and a "claim form" will be sent out on Fridays only.  I did not and hung up because that did not sound correct.  Im a decent researcher and after diging quite deeply into these types of incidents with Robertsons Ready Mix I was astonshished to find hundreds of people this same thing has happened to.  After reasearching deeper I was able to contact 12 of them as to their own stories regarding Robertsons Ready Mix.  

This is how I uncovered this "claim Letter" they send out after leaving your voicemail, all 12 of these people I contacted emailed me their letters and the same exact thing happened to all of them.  The letter states that they are to mail it within 10 days of the date stamp on the letter, completed back to them.  It asks for your insurance info and the info about the incident.  

This is all in a veiled attempt to seem legitamate, but at the bottom above the signature line its has check boxes that basically keep you from filining any legal motions against them and they even in fact caused nightmares for 7 of these people I contacted.  They threatened to sue them and verbally usd vulgar language at them.   Guess what?? All 12 people were sent the same exact response letter ( they sent me those as well) stating that "AFTER CAREFUL REVIEW, ROBERTSON'S DENIES ANY LIABILITY REGARDING YOUR WINDSHIELD CLAIM".   What a scam!  I cant believe it! 

Obviously I never left my info with Robertsons, and it turns out this was a blessing.  After contacting a law firm, It turns out I have many rights because I have hard evidence to support my claim.  Lets just say after I pulled over, another car pulled over to make sure we were okay because they saw this event happen and me swerve.

This good samaritan had a dashcam and captured the whole incident. I had the video analyzed and clearly  shows the rock hitting my windshield!  

We saved for over a year for the down payment on this car.  We are not wealthy people but pay our bilss on time.  My Wife and I lost our premature twins a month after birth this past February.  This was going to be a surprise for her when I got home with it, she had no idea that I was at the dealer picking it up.  I wanted to do something nice for her because she has been traumatized by the loss of our babies.  I brought her a crar home with a huge cracked windshield that she could not drive legally.  I took us 2 months to save enough money to cover our $500 co-pay and have it replaced.  What an ordeal!!! 

Well, the law firm has contacted over 200 other drivers with the exact same issues, a class action lawsuit will soon be filed against Robertsons Ready Mx for this scam. 

As for me, the law firm will be filing a seperate lawsuit to recover time lost while not being able to use our new car, the co-pay and lost wages for not being able to go to work multiple days because I missed the bus I took for 2 months.