- Report: #99247
Complaint Review: Rockaway Bedding - Raul Guierro Somerville NJ - Somerville New Jersey
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Rockaway Bedding - Raul Guierro Somerville NJ
250 Route 202 North Somerville, 08876 New Jersey, U.S.A.
Phone:
908-725-0055
Web:
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Rockaway Bedding Raul Guierro ripoff Misled Me on Deposit. Money First, Cancellation Maybe Somerville New Jersey
I made Rockaway Bedding in my first stop in shopping for a mattress and it turned out to be my first mistake. The saleman Raul Guierro seems shady to look at an talk to, but I was a in my neighborhood and wanted to make my shopping quick.
After insisting that they were the lowest dealers of mattesses around I was asked for Money so he could call his Boss to ok me a deal. Sounds like a used car saleman right? I should have left then. He called his mystery boss, and presto I had an ok to purchase a Spring Air Queen mattress for $1000.00. $250.00 off the sticker price.
I gave Raul Guierro my credit card and told him I only wanted to charge half ($500.00) of the purchase amount because I still wanted to verify with my better half on the comfort. Raul assures me "no problem, you can cancel anytime if you chance your mind. I left and did some research and found several complaints regarding Spring Air Back Supporter most stating sagging after the first 6 months and problems getting service from Rockaway and Spring Air.
Needless to say I went back to the store and with paper in hand. Raul didn't seem the least bit surprised. He asked that I take time and research other mattresses and stores before cancelling, then finally encouraged me to call a number to cancel instead of coming into the store. Well, after one more day of looking Rockaway truly was a bad deal, so I went in to cancel. Only to find a new salemans who didn't even know Raul. When I told him I was there to cancel an order he beligerantly told me "you can't do that here" "We don't do that".
To my surprise I told him that's rediculas, never in my life have I heard of such a thing. I was told to call another number and ask for the cancellation department. I insisted he call for me immediatly. After beging put on hold and transferred twice I finally got a woman who took my information and told me it would be processed. WHAT!!!!!!!!!!!WAIT A MINUTE!!!HOW LONG DOES IT TAKE TO CREDIT A CHARGE CARD!! 10 SECONDS MAYBE.
She insisted it couldn't be done right away. When I asked when, her reply was "Oh in 7 to 10 business days" . I left the store totally discussed. I called Raul the next day and complained that he never told me the policy on deposits and returns of monies,I told him I would report him and the store and his reply was 'That's cool" the customer service line told me nothing could be done to credit my card immediatly. They may even try to charge me $35.00 for cancelling. Now here I am. STAY AWAY FROM ROCKAWAY BEDDING, AND KEEP YOUR MONEY IN YOUR POCKET UNTIL YOUR TOTALLY SURE.
Mike
Hillsborough, New Jersey
U.S.A.
After insisting that they were the lowest dealers of mattesses around I was asked for Money so he could call his Boss to ok me a deal. Sounds like a used car saleman right? I should have left then. He called his mystery boss, and presto I had an ok to purchase a Spring Air Queen mattress for $1000.00. $250.00 off the sticker price.
I gave Raul Guierro my credit card and told him I only wanted to charge half ($500.00) of the purchase amount because I still wanted to verify with my better half on the comfort. Raul assures me "no problem, you can cancel anytime if you chance your mind. I left and did some research and found several complaints regarding Spring Air Back Supporter most stating sagging after the first 6 months and problems getting service from Rockaway and Spring Air.
Needless to say I went back to the store and with paper in hand. Raul didn't seem the least bit surprised. He asked that I take time and research other mattresses and stores before cancelling, then finally encouraged me to call a number to cancel instead of coming into the store. Well, after one more day of looking Rockaway truly was a bad deal, so I went in to cancel. Only to find a new salemans who didn't even know Raul. When I told him I was there to cancel an order he beligerantly told me "you can't do that here" "We don't do that".
To my surprise I told him that's rediculas, never in my life have I heard of such a thing. I was told to call another number and ask for the cancellation department. I insisted he call for me immediatly. After beging put on hold and transferred twice I finally got a woman who took my information and told me it would be processed. WHAT!!!!!!!!!!!WAIT A MINUTE!!!HOW LONG DOES IT TAKE TO CREDIT A CHARGE CARD!! 10 SECONDS MAYBE.
She insisted it couldn't be done right away. When I asked when, her reply was "Oh in 7 to 10 business days" . I left the store totally discussed. I called Raul the next day and complained that he never told me the policy on deposits and returns of monies,I told him I would report him and the store and his reply was 'That's cool" the customer service line told me nothing could be done to credit my card immediatly. They may even try to charge me $35.00 for cancelling. Now here I am. STAY AWAY FROM ROCKAWAY BEDDING, AND KEEP YOUR MONEY IN YOUR POCKET UNTIL YOUR TOTALLY SURE.
Mike
Hillsborough, New Jersey
U.S.A.
2 Updates & Rebuttals
Darren
Neenah,Wisconsin,
U.S.A.
Internet is wonderful for information...
#2Consumer Comment
Tue, August 24, 2004
Mr. Bielenberg, Yes, information available on the internet is finally causing a more equitable relationship between customers and companies. This can only be a good thing for both parties in the long run. Of course every company has a policy... a return policy, a refund policy and every other sort of policy. That is to be expected and needed for the protection of both parties. Coming here and posting your policy is only half of what is being addressed. Do your salesmen mention a refund fee of $35 when asked about cancelling or getting a refund? If the policy is on the receipt and you only get the recept after you pay the money, then that can be a bit awkward... isn't it? The reporter had the paperwork in his hand upon returning. It would have been easy for the Raul to show to the customer the refund policy on the back. Is there a Raul Guierro at the store mentioned? If not, I wonder where the reporter came up with that name. If there is, why didn't the salesman know of Raul or find out if Raul was a salesman instead of denying there was someone there? That is very questionable and with each deception (whether real or appearing) can put a customer more and more in doubt about wanting to spend their money in an establishment. We all know about the 7 to 10 business days it takes to refund a credit card... but as all of us knows... it doesn't take more than a few minutes to take the money from our cards. You may not be the one that can address this, but I am sure that you can wonder why customers might feel like this is a rip-off. Once again, unless communication is improved between customers and stores, this type of forum can be used to determine that and seek improvements all the way around. Thanks,
Fred Bielenberg
Randolph,New Jersey,
U.S.A.
Director of Customers Relations
#3UPDATE Employee
Mon, August 23, 2004
In this day and age of the internet you can look up any subject and find good and bad information about any product. It doesn't matter if it's a Sealy, Serta, Simmons or Spring Air mattress, if you look long enough you will find bad reports on everything. If the customer had read the back of his invoice or read our "terms and conditions of sale" which are clearly posted in the store he would have read this: Refund Policy: Store credit will be issued for all authorized exchanges. There are no refunds on mattresses, box springs/foundations or bedding products purchased. Refunds are limited to cancelled orders before delivery of the purchase. Such refunds are not issued from the store; they are processed at our corporate headquarters. A $35.00 fee is assessed on any cancellation made 72 hours or more after the date of purchase. The remaining refund due will be processed from our main office in approximately 15 days. If your payment was made by check, the refund may take up to 30 days to process. No credit or refund will be issued without the proof of purchase. No credit or refund will be issued for merchandise that is sold as is". If anybody has any questions, they can contact me via ripoffreport.com [DELETED] [Place your comments below and be sure to include your FULL contact information so Rip-off Report can contact you.] Sincerely, Director of Customer Relations, Rockaway Bedding
