- Report: #1033272
Complaint Review: RogersAT+T - Don MIlls Ontario
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RogersAT+T
www.rogers .com Don MIlls, m3c 3p9 Ontario, Canada
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RogersAT+T cancelled me and continued to bill me ripoff thanks Ripoff report
I had a cell phone with this company I became unemployed in june of 2002.The service to my phone was cut off very quickly for late payment,it took very little time for this to occur.However they continuied to bill one hundred dollars a month for the next seven months.
I have recieved notice from a collection agency now demanding payment of 900.00 dollars.I feel this is a tactic used to run a bill up on customers that can not make payments.I do not have a problem with paying what I owe up too the time service was cut off but I feel they are ripping me off for the other 700.00 dollars.
This is a company that I feel should be looked at for there practices. Why does it only take a short period of time to end services but month to stop billing again I say this is there way of ripping off customers. Thanks for having a web site so the little guy can have a say.So from me to you and your veiwers I say stay away from Rogers AT+T and there group of companys.
Rick
edmonton, Alberta
Canada
I have recieved notice from a collection agency now demanding payment of 900.00 dollars.I feel this is a tactic used to run a bill up on customers that can not make payments.I do not have a problem with paying what I owe up too the time service was cut off but I feel they are ripping me off for the other 700.00 dollars.
This is a company that I feel should be looked at for there practices. Why does it only take a short period of time to end services but month to stop billing again I say this is there way of ripping off customers. Thanks for having a web site so the little guy can have a say.So from me to you and your veiwers I say stay away from Rogers AT+T and there group of companys.
Rick
edmonton, Alberta
Canada
1 Updates & Rebuttals
Angela
St. John's,New Foundland,
Canada
Consumers have to be extremely careful these days, Should read terms and conditions
#2UPDATE Employee
Tue, November 16, 2004
I am a Customer Service Representative for Rogers AT&T and have heard your complaint from numerous Rogers AT&T customers. I will advise you the same as the rest of our customers. Everything that has happened to you could have been prevented by reading the terms and conditions as outlined to ALL customers, either by initial contract or right on your Rogers AT&T invoice. Our terms INFORM YOU right from initial activation what the timelines are for payments, nonpayment suspension and nonpayment cancellation. If you have a high monthly service fee *$100 as you say* and became unemployed, it is YOUR responsibility to call ROGERS AT&T and say "I'm unemployed at this time, please put me on a lower monthly service fee". Rogers AT&T has NO way of knowing that you are unemployed and unable to pay such a high bill, nor are we legally allowed to changed you monthly plan without your permission. Our terms ALSO clearly state that during suspension of service, due to nonpayment, your monthly service fee continues to be charged. We still charge you for the service because the SERVICE IS STILL AVAILABLE to you,.... you are UNABLE TO USE IT because of your own nonpayment. AGAIN, this is outlined when you INITIALLY purchase/activate a cellular phone with Rogers AT&T... and ALL cell phone companies. If you did not like this condition, you should not have activated your phone... or should have used a pre-paid system instead of a monthly fee. Upon suspension of your service, again, you should have called rogers, made payment arrangements to avoid your account being sent to collections, and also asked to have your monthly fee lowered to the least amount possible. Consumers have to be extremely careful these days, especially any products sold on contractual basis. READ all terms and conditions. Call the company before purchasing. Ask other customers who already use a product. Thanks.
