Complaint Review: Rollabind - Pompano Beach Florida

Dear TakeActionAgainstRipOffs,

I am in the middle of going through the wonderful consumer practices of Rollabind. (I just posted a ripoffreport of my own about them - you can see it here: http://www.ripoffreport.com/office-suppliers-stationers/rollabind/rollabind-sj-creative-take-you-80ab0.htm)

I was looking at your report with all the helpful information that you included. Thank you for posting all that information by the way! I have already contacted numerous places (BBB, American Express, PayPal - all of which stated they have received many complaints) I am going to contact other offices, like ones you have listed here, but I was wondering if any new information has come up since your previous posting?  

You couldn't be more right in stating, " Maybe if we all complain loudly enough, someone will look into this criminal fraud." That's why I was curious to know if anything has stemmed from this...

Thank you in advance, and hope things have worked out for you!

Last week I filed a "disputed claim" with PayPal in addition to contacting the Florida Attorney General's office.  I received a phone call on Friday 3/11/2011 from a man who identified himself as Jack Feldman.  He said I would receive a refund to my PayPal account by Monday or Tuesday.  I held out little hope that this was true, and I have not heard anything nor have I received the refund.  I have emailed [email protected] once again.

In the meantime, here is some valuable information sent to me by the Attorney General's office:

Our office reviews complaints to develop information about patterns of

questionable business activities. If we discover a pattern, what

originated as a private dispute between buyer and seller may become a

matter of broad public interest and thus warrant the Attorney General's

intervention under the state's consumer protection laws. We will keep

your correspondence for future reference. Please note that our office

does not mediate individual consumer complaints.

If you wish to recover the payment you made, you should file a dispute

with PayPal directly. The following link to PayPal's website provides

information on their Dispute Resolution program:

https://www.paypal.com/cgi-bin/webscr?cmd=xpt/cps/general/PPDisputeResolution-outside

I also encourage you to contact the Florida Department of Agriculture and

Consumer Services, Division of Consumer Services (DACS) to file a

complaint. The DACS serves as the state clearinghouse for consumer

complaints and has a voluntary mediation program to assist individual

consumers. You may contact DACS at:

Florida Department of Agriculture and Consumer Services

Division of Consumer Services

2005 Apalachee Parkway

Tallahassee, Florida 32399

Telephone: (850) 488-2221

Toll-free within FL: (800) 435-7352

Website: http://www.800helpfla.com/

Another helpful resource is the Internet Crime Complaint Center, which is

a combined effort of the National White Collar Crime Center and the FBI to

combat Internet fraud. For more information about Internet transactions

and scams, or to file a complaint, please visit the following website:

http://www.ic3.gov

In addition, the following websites provide further information about

online shopping, tips on how to dispute credit or debit card charges and

many other consumer related issues that involve the Internet:

http://www.ftc.gov/bcp/menus/consumer/tech/online.shtm

http://www.ftc.gov/bcp/edu/pubs/consumer/alerts/alt191.shtm

http://www.ftc.gov/bcp/edu/pubs/consumer/tech/tec01.shtm

http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre28.shtm

You may also wish to contact the following consumer agencies:

Federal Trade Commission

Toll-free: (877) 382-4357

Website: http://www.ftc.gov

Better Business Bureau of Southeast Florida (serving Miami, Ft.

Lauderdale, West Palm Beach areas)

Phone: (561) 842-1918

Email: [email protected]

Website: http://www.seflorida.bbb.org/

Broward County Consumer Protection Office

Phone: (954) 765-4400

Email: [email protected]

Website:

http://www.broward.org/PERMITTINGANDLICENSING/CONSUMER/Pages/filingacomplaint.aspx

Finally, Florida's Deceptive and Unfair Trade Practices Act provides

individuals with a private remedy to bring an action for damages,

attorney's fees and court costs. If you need help finding a lawyer, The

Florida Bar offers a Lawyer Referral Service which you may contact

toll-free at (800) 342-8060. If you cannot afford to hire an attorney,

you may be eligible for low cost or pro bono assistance through a local

legal aid office. The Florida Bar can assist you with this process.

Thank you for contacting Attorney General Bondi's Office. I hope this

proves helpful.

Sincerely,

Sarah Layton

Office of Citizen Services

Florida Attorney General's Office

PL-01, The Capitol

Tallahassee, Florida 32399-1050

Telephone: (850) 414-3990

Toll-free in Florida: (866) 966-7226

Website: http://www.myfloridalegal.com

INTERNET MESSAGE RECEIVED BY THE ATTORNEY GENERAL'S OFFICE ON 03/03/2011

RE: Rollabind aka Sj Creative LLC

2300 W. Sample Rd. Suite 202

Pompano Beach, FL 33073

Website: www.rollabind.com

Transaction Date: 12/19/2010

Subject: Fraudulent Internet Business Located in Florida

I placed an order for $221.20 with this company and stipulated that if it

was

not possible to ship the merchandise to me by a specific date, they should

cancel the order and refund my money. I never heard back from them, but

PayPal

processed the credit card charge in the amount of $221.20 to Sj Creative

LLC..

I have made numerous attempts to contact Rollabind by email and telephone

(1-561-208-1421) but they have only a voicemail recording and never call

back.

I have since discovered that there are numerous, similar complaints about

this

company on www.ripoffreport.com