- Report: #588466
Complaint Review: Rollies International Rollies.com - Internet
Reported By:
al -
, Colorado, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Rollies International Rollies.com
Internet, United States of America
Phone:
Web:
rollies.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Rollies International, Rollies.com Rollies has failed to ship my order Internet
I have waited beyond 5 weeks for delivery of my order and I no longer even want the product. I have left many emails since I have viewed many complaints about this company and have yet to get a response. I believe I will have no choice but to contact my bank Monday to get my money back. The people that run this business (even if they are nice) are not professional and I would not recommend them to anyone.
2 Updates & Rebuttals
al
fruita,Colorado,
United States of America
In Response
#2Author of original report
Mon, April 05, 2010
I did receive an email today. Must have read this complaint. He incorrectly stated my phone has no service. He goes on about how only two people run their business, but if they are not able to run it then they should move on. Just as I told him in response to his email an excuse is just that. What I understood from their website is that it would take 2 to 5 weeks to deliver, with 5 weeks being the worst case. However, if that was going to occur that thay would notify you in three.
Hello
Thanks for the order and sorry for the wait. We do state orders can take
time sometimes, not all orders can go out quickly as it can depend on when I
get that order from that supplier and out to you via USPS. Yes sometimes
orders take longer than normal but we do state that can happen. I would say
you made the order, you knew it would take time so why not await for the
order that was to be shipped out this month. We are a two man operation with
me doing most of the work so yes, this would have gone out soon here for ya
as I got the order from my supplier here to pick up with the order. Did you
already chargeback the card? I hope you can await the order as you made it.
Let me know. I tried phoning but you do not answer so I could not leave a
message.
Roll
Rollguy
Vancouver,British Columbia,
Canada
A refund is up to you but can be done as you requested
#3REBUTTAL Owner of company
Mon, April 05, 2010
Hello
Thanks for the order and sorry for the wait. I see you ordered from us recently and we are now over the delivery time and I have emailed you on this as your phone you gave was not in service so I could not talk to you directly. If you want a refund we will do so ask you requested. Please reply to my email so I can refund you via Money order or you can accept the order we were about to send.
