Rollguy
Vancouver,#2REBUTTAL Owner of company
Sat, December 24, 2011
The order was partially sent out and refund check for the rest to the customer and it was received. The major issue was the Black Vap was out of stock for many months and the scale was not available as well. This was the majority of the order and the smaller items were not sent as the waiting period took too long. He agreed on delivery of the Vap and safe and that was sent. The rest was refunded to the customer. Contact with customer was continuous and it is regrettable it could not be completed. If you want a refund for an order that is out of stock or not shipped in a timely manner just ask and a refund will be applied. There was no misinformation given to the customer as he stated.