- Report: #663840
Complaint Review: rollies.com - unknown Internet
Reported By:
mgzinia -
, Iowa, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
rollies.com
unknown, Internet, United States of America
Phone:
Web:
rollies.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
rollies.com These guys are right out of a movie with their apathy/ incompetence. unknown, Internet
ROTFL...LMAO! YEAH, My wife ordered from these clowns for my birthday present...FIRST, they sent order to some unfriendly country, (Durka-Durkistan or something) resulting in an additional charge...no, it was more than one charge, and there was a veiled threat there could be more. Wife ordered Three Castles tubes, which never arrived, and instead, about 4 months later, after Rollies' "customer service guy" referring to my wife as "dude" on the phone and stating that "we only see the guy who sells those things to us every so often, but if I see him I will ask if we can get those things(which they had charged us for) that you wanted" SEVERAL TIMES, we received a few boxes of Zen tubes, which are common as dirt and nowhere near as expensive as what we ordered. I honestly believe that they are not under-staffed, but more likely under the influence. Unless you really like being at the tender mercies of someone too stoned to even recognize gender (my wife sounds like teenage girl on phone) and hearing REALLY LAME explanations of why they sent the wrong stuff without even asking if you have something you would accept as a substitute AND having your card in some creepy foriegn country , AND WAITING WAAAAAAAAAYYY past reasonable amount of time for any NON STONED person, then shop elsewhere, cause these guys have made the case against pot legalization for me. I will NEVER vote for any candidate who suggests legalizing dope.
1 Updates & Rebuttals
Rollguy
Vancouver,British Columbia,
Canada
Rollies Is a good Company
#2REBUTTAL Owner of company
Tue, November 23, 2010
I am not sure why this complaint is here, I have not sold Three Castles since July 2009 whereupon I found out they had been discontinued. On the orders from that time I sent substitutes Laramie, and since there is no way to identify this person I do not believe they ordered from us. My supplier which is a 5 minute drive from here used to carry these Tubes but when they run out they do not to tell me directly that have stopped carrying them. I sometimes find out stuff is discontinued after I order it, which could have happened to them as well, I then either send a substitute or refund the order. Also we are in Canada, and the value of of the order should have been around $10, whereupon the USPS does not charge any additional costs. So I know this is not my orders because I am not from a foreign country as he stated, there would be no service charges on the arrival or a threat there maybe more. We ship Canada Post to USPS and within a day it is shipped it is in the US. I myself am the only person with my business and so yes, I do take time with orders because I am not a large corporation, which sounds like what he ordered from. Do not believe this post as he is not reporting about my company but someone else's. As I stated Three Castles have not been on my website July of 2009. So I think the customer ordered from overseas, and they thought it was my company because they forgot who they ordered from. So this complaint is not about me or my company. Do not worry about these comments they are for another company and not for mine. This complaint should be cancelled as it is not about my company.
