Marlene H.
Nutley,#2Consumer Comment
Tue, April 12, 2011
I also purchased this system in an e-book, and was disappointed when I realized it was not appropriate FOR ME, as you need to lift heavy weights and I have joint problems.
It's true that when I went through "ClickBank"--the vendor who processes purchases and refunds for Roman Fitness, I did not get a refund. And when I tried again, the ticket was closed without comment.
It's also true that when I used the "contact" page on www.romanfitnesssystems.com, it just went back to normal and gave me no feedback, BUT I DID GET A CONFIRMATION EMAIL IMMEDIATELY. It was obviously computer-generated, but the same day I received another email requesting my order number so a refund could be issued. That was on a Friday, and the refund was issued on Monday evening. Which, discounting the weekend, is the very next day.
I can't say whether things have changed, or the whether the previous Ripoff reporter just encountered a glitch in the system, but my refund was processed as promised. My only complaint is against "ClickBank" for failing to process correctly my refund request, and I hope that Roman Fitness resolves that issue so future customers don't have the same frustration.