Heather
Collinsville,#2Consumer Comment
Mon, April 07, 2003
We were ripped off by Ramada Plaza Resorts like so many of you. However, do not get confused. This is not Ramada. This is a completely different entity. After we were ripped off, we called the Ramada Hotel chain and asked if they were connected in any way to Ramada Plaza Resorts. They said they were not affiliated in any way with that company. When my husband called the number on the voucher, he asked, "how do I know this is legit?" The lady on the phone said, "haven't you heard of Ramada?" (she, of course, didn't add Plaza Resorts). They want consumers to believe they are the Ramada Hotel chain that we have all heard of. They are not!!!!! A few hours after my husband called and gave them our credit card information, I called the same number and it wouldn't let the call go through. So, I called on another phone. I asked to speak to a manager. I told him we were dooped into believing that they were a part of the Ramada Hotel chain and that we did not want the cruise. The guy actually laughed at me and said "It's too late, it's already been charged to your credit card. Hope you enjoy your vacation!"