- Report: #850500
Complaint Review: RX Auto - Forestville California
Reported By:
krhagerman -
Marysville, Washington, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
RX Auto
6490 Front St. Suite 210 Forestville, 95436 California, United States of America
Phone:
1-866-780-9042
Web:
www.rxauto.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
RX Auto Thermagasket Rips you off if you order more than one kit and sends you the wrong one. Forestville, California
I read the reports and the rebuttals. I decided to give it a try after seeing the web videos. I decided to order two kits for a vehicle with water in the oil. I placed my order and waited for it to arrive. It arrived on the 25th of February but to my dismay, I only received one kit and it was for the Cadilac Northstar engine, not even what I had ordered. I called the 866 number that was on the order just to get the answering service. I gave them my order number and told them that I had only received one kit when I ordered two. They said they would give the office the message on Monday.
Monday morning came and by 9:52AM (PST), which is the same time in California since I am in Washington, and I had still not received a phone call. This was discerning since I figured that any company that got a complaint would make that call a priority. Well apparently it was not. So anyway when I called the person that answered the phone said her name was Lori. Then when I explained that I had only received one of the kits that I had ordered I was put on hold, then the answering service answered the line. Well I asked them what was going on and to make a long story short I found out that Lori was the office manager. I then got on my bank statement to get a good number which was an office number but went to an answering machine that gave you a different number which I called. It was the direct number to the company and I got Lori again. I then explained again that I had only received one kit and she informed me that she would have to get a hold of the shipping department and would call me back. This is on Feb. 27, 2012. Please note that Lori even stated after I told her the kit that I received that the shipping department probably sent me the wrong order.
Well on Feb. 28, 2012 I had still not received a call back from Lori. I then called the company back at 11:05AM and got Lori again. She said that she would send over another e-mail to the shipping department and give me a call back before 6:00pm that evening to give me a response to the problem. I had given her my cell phone number and to this date (March 8, 2012) there still has been no response to the sending of only one kit. I am very disappointed in the customer service with this company and to knowingly rip someone off over $100.00 for their personal gain is sickening.
I will be giving them one more chance to redeem themselves today March 8, 2012 and will post the outcome.
Monday morning came and by 9:52AM (PST), which is the same time in California since I am in Washington, and I had still not received a phone call. This was discerning since I figured that any company that got a complaint would make that call a priority. Well apparently it was not. So anyway when I called the person that answered the phone said her name was Lori. Then when I explained that I had only received one of the kits that I had ordered I was put on hold, then the answering service answered the line. Well I asked them what was going on and to make a long story short I found out that Lori was the office manager. I then got on my bank statement to get a good number which was an office number but went to an answering machine that gave you a different number which I called. It was the direct number to the company and I got Lori again. I then explained again that I had only received one kit and she informed me that she would have to get a hold of the shipping department and would call me back. This is on Feb. 27, 2012. Please note that Lori even stated after I told her the kit that I received that the shipping department probably sent me the wrong order.
Well on Feb. 28, 2012 I had still not received a call back from Lori. I then called the company back at 11:05AM and got Lori again. She said that she would send over another e-mail to the shipping department and give me a call back before 6:00pm that evening to give me a response to the problem. I had given her my cell phone number and to this date (March 8, 2012) there still has been no response to the sending of only one kit. I am very disappointed in the customer service with this company and to knowingly rip someone off over $100.00 for their personal gain is sickening.
I will be giving them one more chance to redeem themselves today March 8, 2012 and will post the outcome.
