Beth
Dallas,#2UPDATE Employee
Fri, May 22, 2009
Dear Sir or Madam: I am writing to address some of the concerns you shared with ripoffreport.com. Anderson, Crenshaw and Associates is a separate entity than that of APX and SAI, so I am unable to address your concerns about their billing. However, I am in the Dispute Department of Anderson, Crenshaw and Associates, and am more than willing to address the concerns you have about both our representatives and any questions you may have regarding your account with us. First, if you mailed a dispute letter to our office, our dispute deparment is working on your account to get you the information you need. I encourage you to contact our department at 214-368-2980 and ask for either myself (Bethany) or Emily for an update on your account. Furthermore, all of our agents are required to participate in an extensive training program, teaching both professionalism and compliance with all applicable laws that affect our industry. Therefore, i respectfully refute your claim that you were told a dispute was not allowed and that you were treated rudely and unprofessionally. Anderson Crenshaw and Associates looks forward to working with you in the spirit of cooperation and looks forward to coming to an amicable resolution with you.