- Report: #1398219
Complaint Review: Salt Digital Marketing - Chicago Illinois
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Author Confirmed
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Salt Digital Marketing
1613 W. Berwyn Ave Chicago, 60640 Illinois, USA
Phone:
847-951-0877
Web:
saltdigitalmarketing.com
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Salt Digital Marketing Stephen Karpeles, AKA Ryan K, AKA Ryan Karpeles 847-951-0877 Took payment and never did any work. Chicago Illinois
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Salt Digital Marketing, owned by Steven Karples, AKA Ryan Karles, took our money for website service building services and never did the work. Salt Digital Marketing & Design ignored our calls and requests for a refund.
1 Updates & Rebuttals
Stephen
Chicago,Illinois,
USA
Simply Not Factual
#2REBUTTAL Owner of company
Wed, October 04, 2017
Hi,
This is Stephen Karpeles, the owner of Salt. Digital Marketing (a website design and development company). The client is stating that I took their money (in this case, $300) and never did any of the work. However, the client never provided login credentials for me to access their website and do the work. I have an extensive email thread that shows me repeatedly asking for login information, the client responding with usernames and passwords, and me informing the client that the usernames/passwords he provided didn't work.
To date, I have still not received valid login credentials to access the client's site, despite my repeated attemps to get these credentials. If you would like to see the email thread of this interaction, please let me know and I will forward it to you. It all takes place around Sept. 6, 2017 when this report was filed.
In addition, I have reached back out to the client multiple times to ask if I can still help do the work I agreed to. The client still has been unable to provide me with login credentials, so there's literally no way for me to do the work. Even so, I have continued to send emails asking if I can help, and these emails have yet to be returned.
If you would like to contact me about this situation, you're more than welcome to at any time. My email address is [email protected] and my phone number is 847.951.0877
Thank very much, and all the best -
Stephen Karpeles
Salt. Digital Marketing, Inc.
CEO & Founder
