- Report: #558648
Complaint Review: SALT RIVER PROJECT - Internet Internet
Reported By:
bretboy -
Mesa, Arizona, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
SALT RIVER PROJECT
PO BOX 2950 Internet, Internet, United States of America
Phone:
(602)236-2043
Web:
www.SRP.com
Categories:
Business Rating:
(0)
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SALT RIVER PROJECT SRP Turning off the electricity cause its in my mothers name and she has passed away Internet
Why are they doing this ? I lost my mother back in November she was on Hospice Home Care since June and my grandfather was here with her . I left my house and moved in her home to take care of her and him letting my credit go to crap to move in here and help with bills and take care of them .
Today SRP showed up at the door to turn off power not cause the bill is not paid but because the power cant be in a deceased persons name . I said what, then I thought no big. I called SRP and spoke with the supervisor (Julian ) and she gave me an attitude saying she couldn't give me any info on her account unless she could speak to her(my deceased mother) and get me added .I was very angry at this point I asked for a few days to think about this and what would be my best route she said (he will be back today Friday or Monday to shut the power off. I got off the phone with her and contacted the consumer affairs department to see if I could find someone that would be reasonable I was wrong I spoke with Tony at first he seemed to understand my issues and said he would review things and get back to me when he called back he had an attitude right out of Julian's book.
I went into this thinking it would be an easy fix they would add me to the account and we go on as I have been just paying the bill . Well thats not the case I guess that would be to easy her name has to be removed and I either have to pay 275.00 for a deposit or 100.00 and get an M power box(which is a complete rip off ) and I am responsible for the bill in her name meaning if I was to start a new account in my name with the deposit why would I also have to pay off her bill how can I bee to pay her bill but it cant stay in her name
Today SRP showed up at the door to turn off power not cause the bill is not paid but because the power cant be in a deceased persons name . I said what, then I thought no big. I called SRP and spoke with the supervisor (Julian ) and she gave me an attitude saying she couldn't give me any info on her account unless she could speak to her(my deceased mother) and get me added .I was very angry at this point I asked for a few days to think about this and what would be my best route she said (he will be back today Friday or Monday to shut the power off. I got off the phone with her and contacted the consumer affairs department to see if I could find someone that would be reasonable I was wrong I spoke with Tony at first he seemed to understand my issues and said he would review things and get back to me when he called back he had an attitude right out of Julian's book.
I went into this thinking it would be an easy fix they would add me to the account and we go on as I have been just paying the bill . Well thats not the case I guess that would be to easy her name has to be removed and I either have to pay 275.00 for a deposit or 100.00 and get an M power box(which is a complete rip off ) and I am responsible for the bill in her name meaning if I was to start a new account in my name with the deposit why would I also have to pay off her bill how can I bee to pay her bill but it cant stay in her name
1 Updates & Rebuttals
greedy utilities
United States of AmericaPower of attorney?
#2Consumer Comment
Thu, January 28, 2010
Condolences on the passing of your mother. I am curious as to how this company found out about it if you did not contact them, and the bills were being paid on time.
If you have power of attorney, or are the probate person for her, it may be that you are required to settle her account. I looked at SRP's website on deposit refunds. You might want to look at it. If there is any deposit left in an account when a person passes away, what do these companies do with it? Can they deny you the account information if you have power of atty for the deceased?
I think it may be that keeping the account under a deceased person's name is a no go for companies due to issues of ID fraud (using someone else's credit rating) and because they could not legally pursue an outstanding debt incurred in someone else's name.
If you are not legally required to settle her bills, I do not see how they could hold you personally responsible, (any more than if a new owner moved into the house and was told they were responsible for the last owner's bill) and refuse to provide service to a new account set up in your name with a deposit paid, maybe it is a bluff. But they have a huge legal staff. Could they put a lien on the home?
However, I suspect that if you don't settle her bill, pay your deposit, and just get the account in your own name, you'll be hit with all kinds of turn off and turn on charges. Is any outstanding bill more than what you'd pay for these charges? Check their website. Look under Residential Service Fees. It sounds like settling up is the way to avoid these fees so they can just set up a name change.
I would definitely find out how to get the information on if there's any deposit left in her account and how to get it returned to her estate. Make sure you have a copy of death certificate and power of atty or probate.
