Complaint Review: Sam's Club Service Agreement - Kingston, New York Nationwide

If your problem is still ongoing, just take the computer back to sam's club. call the club you bought the computer from, and ask to speak to the club manager. tell him your story and frustrations, and he will tell you to bring it back for either an exchange or a full refund. Sam's is 100% member satisfaction guaranteed. If the third party company isnt taking care of you, your home club certainly will. save yourself the headache.

Having worked on numerous computers they are quite different to work on than a car or a washer. You don't have to worry about software conflicts when replacing your alternator. There's no magic machine you can hook a computer up to that tell you exactly what is wrong with it. Its all guess work. So stop comparing apples to oranges. Since they are still ordering parts for you and working on it, it sounds like they are still fulfilling the warranty to me.

Having worked on numerous computers they are quite different to work on than a car or a washer. You don't have to worry about software conflicts when replacing your alternator. There's no magic machine you can hook a computer up to that tell you exactly what is wrong with it. Its all guess work. So stop comparing apples to oranges. Since they are still ordering parts for you and working on it, it sounds like they are still fulfilling the warranty to me.

Having worked on numerous computers they are quite different to work on than a car or a washer. You don't have to worry about software conflicts when replacing your alternator. There's no magic machine you can hook a computer up to that tell you exactly what is wrong with it. Its all guess work. So stop comparing apples to oranges. Since they are still ordering parts for you and working on it, it sounds like they are still fulfilling the warranty to me.

Having worked on numerous computers they are quite different to work on than a car or a washer. You don't have to worry about software conflicts when replacing your alternator. There's no magic machine you can hook a computer up to that tell you exactly what is wrong with it. Its all guess work. So stop comparing apples to oranges. Since they are still ordering parts for you and working on it, it sounds like they are still fulfilling the warranty to me.

The first thing I did was to call the cable company and work with them over the phone. I spent about 3 days doing this in the off time from my job. After everything they did failed, and I still had my Tv and phone working through them, I called the service people. Everything I did from that point was at their suggestion. And yes, we are currently at repair #3 for the same problem. The cable company did not charge us for coming out to the house to investigate. He helped my husband probably partly because he wanted us to understand that the cable was actually working. I would use any refund check to purchase another computer. I have a job and I need a computer at home for other purposes. So no, I am not planning to support myself with a career in product refunds. If I were, I'd probably go for the car which is worth more than a computer. And, finally, if you took your car in for repair and they guessed at what the problem was over the phone, ordered the parts they thought were needed before even looking at it and then scheduled an appointment, and after all of that left saying that it wasn't their problem, I think the average person would have been furious at that point. I don't know of other "service agreements" that use the term "service" so loosely. There is no excuse for this type of runaround. It's been a week since my last call and they just ordered yet another motherboard yesterday so they can come out and repair that again. Even after the last one didn't work. We are currently having trouble with our Sears appliances and despite several bumps in the process, my feeling is that Sears is really trying their best to solve the problems and they have been courteous and responsive and honest with us. An entirely different experience.

To get a check. "My husband has been out of work". Maybe I'm just being cynical.

Customers don't have time to sit and read the small print? See that's the problem with mostof the complaints on this site. No one reads their contracts anymore before purchasing items. As the above poster states, "Fails after 3 IDENTICAL repairs" You have yet to have that. Why haven't you contacted HP? Perhaps the manufacturer could help you identify the problem. It still sounds like Sam's is doing exactly what they promised in your contract. There is no "If we can't fix it in 24 hours we give your money back" clause. Of course they want to fix it, its much cheaper for them to fix it then to replace it.

Susan, You stated: 1. the computer ceased connecting to the internet. 2. He replaced the motherboard, which didn't fix the problem and he said he thought it was the cable company. 3. The cable people came out, no charge within 2 days, checked everything and set up my husband's laptop for him. 4. My next move was to Microsoft, wherein I developed a "close, personal relationship" with some guy in India over about 10 hours on the phone. After this, I had my entire computer wiped out and was not even able to reinstall the operating system. 5. I again called the service company and they decided that I should ship the computer to Florida where the people there would either fix it or send me a check. I shipped off the computer and a couple of weeks later it was returned, after they replaced the hard drive and reconfigured the motherboard. My opinions: 1. Your computer could connect to the internet, the problem could be your cable company, your network connection settings in Windows Vista, a computer virus, or your ethernet port has gone bad. I doubt your ethernet port went bad. Without exact details and error messages, I can only guess what may be wrong with your internet connection problem. Did you call your cable provider first before calling Sam's Club extended warranty service? 2. The computer technician for Sam's Club's service vendor who replaced your HP desktop's computer's motherboard is an idiot. I do not know why he would change out the motherboard. I highly doubt the ethernet port was bad. 3. The cable people came out, "no charge within 2 days". Did you mean "no change within 2 days"? Why did the cable tech set up your husbands laptop. What did the cable tech say about your desktop? He is not responsible for your desktop. He is only responsible for the cable modem connecting to the internet. 4. Why did you contact Microsoft? You wasted your time contacting Microsoft. If you thought your Windows Vista was corrupted, you could have fixed that yourself without calling Microsoft and definitely without reformatting your harddrive. You could have installed an anti-virus program. 5. Shipping your computer to Florida was a waste of time because I think the problem was related to your operating system or bad software. Conclusion: You should have called a local computer repair shop after getting recommendations. I strongly feel the internet connection problem was not the motherboard or the harddrive. Why your monitor failed is another story. I hate to say this, but without sufficient computer knowledge, various vendors will lie and cheat you. Read the Sam's Club Service Agreement. The agreement does not cover viruses, malevolent software, or operating system misconfiguration. From www.samsclub.com With a SAM'S CLUB Service Agreement, there are no deductibles or hidden fees. All eligible repairs are fully covered for 1 year after expiration of the manufacturer's warranty. And, if we can't fix it, we'll replace it for FREE! This plan covers parts and labor costs resulting from mechanical or electrical failure of the product caused by defects in workmanship, materials, and/or normal wear and tear, including those caused by power surges. We will repair the product, reimburse you for authorized repairs or replace the product by issuing a check, voucher or cash card (at our discretion) when required due to a breakdown, including those experienced during normal wear and tear, which is not concurrently covered under any other warranty, service plan or insurance policy. In-Home/On-Site Service Available Qualified products receive convenient in-home or on-site service when it is specified in the manufacturer's warranty terms. Transferable If you sell your product or give it as a gift, the Plan is transferable to the new owner. No Lemon Guarantee If your product fails after 3 identical repairs, it will be replaced with a comparable model, or a check will be issued for its full value. Obtaining Service is Easy! Simply dial 1-800-994-7267, 24 hours a day, 365 days a year to obtain service from a network of over 25,000 service centers nationwide.

Indeed, the Sam's Club service agreement does say that if the item is sent for repair on the same issue 3 times, they will decide whether to replace it at that point. Repairs do not need to take a long time. I have had extended warranties on computers before and have never had this problem, with the one exception of Gateway, in which case the item never worked from the day I took it out of the box. People do not have time to stand at the cash register and read the fine print, and Sam's knows this. If I had an online business, was taking a course, or in other ways depended upon my machine, I would be out of business by now. Fortunately that isn't the case, but it has been in the past. It's enough of a problem with my husband trying to find work and report in for unemployment weekly. These days people use their computers to pay bills, look for work, take classes and run businesses, as well as communicate and to be without a computer that's just a year old for several months is not my idea of, well, "service." Just because the contract says that they can diddle around, does not make it right for a consumer. Sam's has been stabbing around guessing at what they think is wrong rather than just sending someone who know what to do out to fix the thing. What is particularly baffling is that this policy has probably cost them way more than the price of the service plan and has ruined our relationship and that of everyone who has heard about this through my job and elsewhere. It would have been much more productive for them to just fix the thing in the first place and had me happy and their other customers hear about how well things went.

Unfortunately if you read your warranty they are doing exactly as it states. Until a product is declared "unfixable" they will not replace it. As for your money back, you may or may not get that. They have the right to just give you another computer. from the amount of work being done on it, it sounds like they are doing what they ahve been contracted to do. Warranty work on computers takes a very long time, no matter what company you use.