- Report: #1448985
Complaint Review: SAMSUNG PROTECTION PLUS - Rapid City SD
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SAMSUNG PROTECTION PLUS
Rapid City, 57709 SD, United States
Phone:
800-726-7864
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SAMSUNG PROTECTION PLUS refusing to repair dishwasher, under extended warranty Rapid City SD south Dakota
I purchased extended warranty after my manufacture warranty was to run out, last September 2017. A couple of weeks ago my dishwasher started to just wash by using the heavy cycle. I called my extended protection for repair.
They sent out out a company called quick service. The gentlemen came out - then ordered parts. The following week - a different man came out to do the repairs. He did the repair, but then found an additional problem that the first man didnt find. There was a leak. He stated he had to get an additional okay to fix the problem. Thebn the problems started. I made numerous calls and was constantly being transferred to different areas - everyone giving me a different answer: it was being looked at, but of course with my extra protection, it was covered.
Now today I am being told that it is not covered since there was damage to the drum. I asked how that could have happened since the only people that has touched the dishwasher for any repairs was the technicians. I was told that it could be from normal wear and terar. The dishwasher is only a little over 2 years old - how could that be - and I thought extended warranty was to cover that?? No, they are sorry - but I will have to pay for the repairs out of my own pocket. If this is not a rip-off, then I have no idea what is! I am done with samsung products, when they will not even honor their own extended warranty.
