- Report: #1371183
Complaint Review: Samsung Protection Plus - Wayne Pennsylvania
Reported By:
Frustrated -
Mandeville, Louisiana, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Samsung Protection Plus
676 E Swedesford, Ste 300 Wayne, 19087 Pennsylvania, USA
Phone:
1-866-553-3239
Web:
N/A
Categories:
Business Rating:
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Samsung Protection Plus Worthless protection plan Wayne Pennsylvania
I received a Samsung Galaxy S7 for a gift last year. Due to the value of the gift, I immediately insured it. My previous cell phones had been purchased from Walmart along with their protection plan. In all of the years dealing with Walmart, I never once had an issue. I attempted to research various protection plans and decided on Samsung Protection Plus. This was the biggest mistake of my life. Within the last few days I have spoken with approximately 10 representatives. When I would ask to speak with a manager, I would be transferred to various other people.
Long story short, I explained to the representative that I did not want a refurbished phone. She explained that she would make a note for the warehouse prior to taking my deductible. Guess what I received...a refurbished phone with no sim card key. I was advised a sim card key is an accessory. The last representative James ID# 3370001 advised he would reimburse my deductible, however, I could not make another claim. His is the problem. The refurbished phone is warrantied for 90 days instead of the 2 year warranty I paid for. I thought I was getting a reputable policy with a reputable company, however, not true. Do not use this company. My first and last Samsung phone.
