- Report: #237788
Complaint Review: Save Avenue - Internet
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Author Confirmed
Why?
Save Avenue
saveavenue.com Internet, U.S.A.
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Save Avenue ripoff charged me for advertising campaign after I had called to cancel my membership Internet
I developed transient memory loss and was hospitalized in early January when I got out of the hospital I thought I was ok, however, I would "wake up" at my computer realizing that several hours had passed, not realizing that I spoken with anyone or ordered anything. These episodes lasted into February though I didn't realize it at the time. I apparently spoke to someone at Save Avenue and as my memory is slowly returning I remember being told that the company made money from merchant fees from credit card charges. I recently received what I thought was an letter for me to sign to approve an advertising campaign. When I saw the name Save Avenue it jogged my memory a bit. I called them and told them to cancel my membership and that I was having health problems / short term memory loss, and they said that I would not be charged anything. A week later I received my credit card bill and was charged about $3500 for "my" ad campaign. When I called back, they were no longer sympathetic and said that it was too late because the ad campaign had already been paid for, and that I had to pay. They gave me my "web store" address and I looked to see if anything had been sold. Over a month and a half had passed and there were absolutely no sales... Not exactly a profitable opportunity.
Marc
San Francisco, California
U.S.A.
Marc
San Francisco, California
U.S.A.
1 Updates & Rebuttals
Monique
Phoenix,Arizona,
U.S.A.
Apology
#2UPDATE Employee
Wed, October 15, 2008
This is a written apology to you sir as, first your unfortunant situation. second I do believe you misunderstood as it was not that we wer not sympathetic to your situation, but we do have polacies and procedures that have to be followed in order to give out a refund. We did in fact resolve this matter with you, and consider this matter reloved satisfactory, and once again our deepest apology for your misfortune.
