- Report: #28777
Complaint Review: Schlossmanns Honda City ( Craig Lucas ) - Greenfield Wisconsin
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Schlossmanns Honda City ( Craig Lucas )
3450 S. 108th st. Greenfield, Wisconsin, U.S.A.
Phone:
414-328-3500
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Schlossmanns Honda City & Craig Lucas is a ripoff; no information on the warranties they back there cars by. Greenfield, Wisconsin
I bought a 1998 Honda civic EX with 26,000 miles on it that had 2 previous owners (that I have not yet contacted)from Schlossmanns Honda City of Greenfield, WI. When I bought the car it came with a certified warranty which the salesman had told me he knew nothing about and had no copy of the warranty for me to see but told me not to worry because I would get the warranty via: mail in 2 weeks. I eneded up buying a 2 year/48,000 mile warranty just to be safe.
At 47,000 miles I brought my car in because I smelled oil burning and the car overheated from time to time. The mechanic from Schlossmanns assured me there was no problem.
At 77,000 miles the car engine blew. I went to Schlossmanns and talked to the General manager about it and he asked if the car was certified. I said yes it was and he said then its covered. I was relieved. I never knew the engine was covered because I never recieved the warranty that was supposed to be shipped after 2 weeks of the purchase.
The next day the car was towed. I recieved a call from the service advisor the next day and he told me the cost would be $5,500. I told him it was backed by a certified warranty and he said he didnt know that and appologized. He then told me a Honda Care specialist would come out to confirm the engine was bad and they would replace it.
A week later the advisor called me back and said Honda Care wants oil change reciepts. I said I dont have reciepts but the mechanic that did the oil changes could write me a letter. The advisor said that would be fine. I gave them the letter and recieved a call the next day that the letter wasnt good enough. The advisor then told me to be persistent with Honda Care.
I called Honda Care several of times and was promised several of times that the " specialist " would get back to me but up until this day they still havent called me.
I contacted a lawyer on July 1. The lawyer wanted the warranty so he wrote a letter to Honda Care for a warranty and still no warranty.
I went back to Schlossmanns and asked Craig Lucas for the warranty and he said he didnt have one available and that Schlossmanns doesnt handle warranty issues, Honda Care does. I said funny that this dealership has no problem selling cars backed by warranties but doesnt want to deal with warranty issues. I then asked him if he ever even saw a certified warranty and his reply was no.
This is no way for a business to treat a customer. I work in long term care and we bend over backwards for our customers. Nobody wants to accept responsibility for anything and im fed up. I will never give up until my engine is repaired.
John
South Milwaukee, Wisconsin
At 47,000 miles I brought my car in because I smelled oil burning and the car overheated from time to time. The mechanic from Schlossmanns assured me there was no problem.
At 77,000 miles the car engine blew. I went to Schlossmanns and talked to the General manager about it and he asked if the car was certified. I said yes it was and he said then its covered. I was relieved. I never knew the engine was covered because I never recieved the warranty that was supposed to be shipped after 2 weeks of the purchase.
The next day the car was towed. I recieved a call from the service advisor the next day and he told me the cost would be $5,500. I told him it was backed by a certified warranty and he said he didnt know that and appologized. He then told me a Honda Care specialist would come out to confirm the engine was bad and they would replace it.
A week later the advisor called me back and said Honda Care wants oil change reciepts. I said I dont have reciepts but the mechanic that did the oil changes could write me a letter. The advisor said that would be fine. I gave them the letter and recieved a call the next day that the letter wasnt good enough. The advisor then told me to be persistent with Honda Care.
I called Honda Care several of times and was promised several of times that the " specialist " would get back to me but up until this day they still havent called me.
I contacted a lawyer on July 1. The lawyer wanted the warranty so he wrote a letter to Honda Care for a warranty and still no warranty.
I went back to Schlossmanns and asked Craig Lucas for the warranty and he said he didnt have one available and that Schlossmanns doesnt handle warranty issues, Honda Care does. I said funny that this dealership has no problem selling cars backed by warranties but doesnt want to deal with warranty issues. I then asked him if he ever even saw a certified warranty and his reply was no.
This is no way for a business to treat a customer. I work in long term care and we bend over backwards for our customers. Nobody wants to accept responsibility for anything and im fed up. I will never give up until my engine is repaired.
John
South Milwaukee, Wisconsin
1 Updates & Rebuttals
Craig
Greenfield,Wisconsin,
U.S.A.
All our sales staff are very familiar with the Used Honda Certified program
#2REBUTTAL Individual responds
Wed, November 12, 2003
We have received your E-mail requesting assistance for engine repairs on a 1998 Honda Civic. Your concern is that we do not have any brochures about the Honda Certified warrany for used vehicles....that is incorrect, we have them available for all customers. All our sales staff are very familiar with the Used Honda Certified program. If a customer has a particular question, and we cannot determine if coverage is in the brochure, we would go to the service department for the customers answers. You have stated that Honda Care warranty company needed proof of oil changes, done by the dealership or if they were done by an independant service facility. Honda Care does require to have the invoices and/or receipts that the vehicle's maintenance was down...i.e. oil changes etc....without these forms, the coverage would not be valid. Honda Care will not accept a letter from a service shop, they would need the actual repair invoices/receipts. This verification is standard in the industry no matter which company is used for warranty coverage. Please feel free to contact me directly
