- Report: #46694
Complaint Review: Scholastic - Jefferson City Missouri
-
Author Not Confirmed
Why?
Scholastic
2931 East McCarty St Jefferson City, 65101 Missouri, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Scholastic Groilier reneged on original agreement accused me of non-payment Jefferson City Missouri
2 months after they received check are now resending the same products
A phone solicitor assured me that if my grandsons did not tlike the Wild Life Cards I could stop after one month. They did not care for them, but when I called to cancel they told me I had misunderstood and that I would have to take a minimum of 3 months.
I did that and sent them a check in Sept of 2002 for the full payment and a notice to stop the membership. Each month for the next two months I received letters adding late charges to that total, and more cards. I realized their billing was never going to catch up in November, so I called. The customer Service rep checked my billing records and I finally received an account statement which read that the account balance was zero and that future shipments were canceled as of 12/12/02.
Then in January I received a package containing the cardboard box for the cards and a package of cards and a notice that I was late in paying for my order. I had never solicited this material and why would I want a second set of the same cards when the boys hadn't even wanted the first set.
I am hoping that it is a matter of poor coordination of systems. Shipping never seems to get any messages from customer services. I sent one shipment back and didn't receive confirmation for 2 months.
This has been such a terrible experience that I am canceling the boys membership to the s****..
A phone solicitor assured me that if my grandsons did not tlike the Wild Life Cards I could stop after one month. They did not care for them, but when I called to cancel they told me I had misunderstood and that I would have to take a minimum of 3 months.
I did that and sent them a check in Sept of 2002 for the full payment and a notice to stop the membership. Each month for the next two months I received letters adding late charges to that total, and more cards. I realized their billing was never going to catch up in November, so I called. The customer Service rep checked my billing records and I finally received an account statement which read that the account balance was zero and that future shipments were canceled as of 12/12/02.
Then in January I received a package containing the cardboard box for the cards and a package of cards and a notice that I was late in paying for my order. I had never solicited this material and why would I want a second set of the same cards when the boys hadn't even wanted the first set.
I am hoping that it is a matter of poor coordination of systems. Shipping never seems to get any messages from customer services. I sent one shipment back and didn't receive confirmation for 2 months.
This has been such a terrible experience that I am canceling the boys membership to the s****..
