- Report: #730429
Complaint Review: Seagate Technologies - Internet Internet
Reported By:
Victim & broke -
Temecula, California, U.S.A.
Submitted:
Updated:
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Author Confirmed
Why?
Seagate Technologies
Internet, Internet, United States of America
Phone:
Web:
www.seagate.com
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Seagate Technologies Seagate Seagate FreeAgent Go External Hard drive through BeachCamera.com from Buy.com Internet
I purchased 2 Seagate FreeAgent Go, 320 GB drives from BeachCamera.com through the Buy.com site and I strongly advised anyone from buying this product or from any of these companies. I received and registered on 5/6/2011 and downloaded everything from my laptop on the external hard drive. The intend was to use it to organize my laptop files and then reorganize my laptop. On 5/14/2011, I also downloaded all my family's previous years' vacation and other photos onto the drive. All of a sudden, the drive just stopped working and I can't see it on the My Computer. I contacted BeachCamera.com via email only to be told there's nothing they can do and to contact Seagate. I went on to Seagate.com and spent a few hours researching and trouble-shooting, but to no avail. The last page of their help was to contact a company associated with them for data recovery service. I went online to research and to my horror, this is a known problem for over 4 or 5 years and a long list of similar complaints. Yet they are still making and selling this lousy product.
My goal was to use it as a back up but now, too late, I didn't realize I needed a back up drive for my back up drive!!!! I understand recovery also means hundreds and thousands of dollars, and there's no guarantee that they will be able to get it done correctly.
Judging from their lack of quality control, care, or integrity, I wouldn't want to make another mistake by going to them to get the data. Sounds like a scam! They know the drive will fail and people will be desperate so they can then make more money from you after the lousy product has failed, as illustrated time and time again!
Learn from my lesson, please don't buy anything from Seagate! They're irresponsible corporation!!!!
Totally disappointed consumer....
My goal was to use it as a back up but now, too late, I didn't realize I needed a back up drive for my back up drive!!!! I understand recovery also means hundreds and thousands of dollars, and there's no guarantee that they will be able to get it done correctly.
Judging from their lack of quality control, care, or integrity, I wouldn't want to make another mistake by going to them to get the data. Sounds like a scam! They know the drive will fail and people will be desperate so they can then make more money from you after the lousy product has failed, as illustrated time and time again!
Learn from my lesson, please don't buy anything from Seagate! They're irresponsible corporation!!!!
Totally disappointed consumer....
3 Updates & Rebuttals
Victim & broke
Temecula,California,
USA
Wish I had used the other for a "back up drive to back up my back up"
#2Author of original report
Thu, May 19, 2011
I didn't buy 2 to "back up the back up drive", I bought 1 for myself and 1 for my sister-in-law.
coast
USAsource drive
#3Consumer Comment
Wed, May 18, 2011
That's your backup drive so that indicates the data is still on the source drive.
anonymous
San Diego,California,
United States of America
Fix
#4Consumer Suggestion
Wed, May 18, 2011
If you "didn't realize I needed a back up drive for my back up drive", why did you buy 2?
1. Unplug it, wait 15 or so seconds and replug it. Did it work?
2. Use a different USB cable. Did it work?
3. (My recommendation). External drive CASES are usually crap. The reason they fail is that the drives get hot, heat builds up and the drive controller (board that the drive is plugged into) fails. I don't know where Temecula is, but if you're anywhere near a Fry's (they have huge selections and good prices), I would go buy an external SATA case, take the FreeAgent Go apart, and plug it into the new case. Don't close it up, just use the part that has the plug on it. *I* would buy a 3.5" case, because you can plug either a 2.5" (Laptop/portable/FreeAgent Go), or a 3.5" (normal size computer drive) into it.
To get the drive case apart, google FreeAgent Go disassembly. Most likely, the top is just glued on. That's how it was when I got my 640 to stick into my PS3.
I'm 99.999999999999999999999999999999999999999% sure your data is still there it's just that you can't access the drive through the bad controller.
(Usual disclaimer about grounding yourself so you don't shock the drive)
