#20
Fri, December 13, 2002
Thanks to the actions of the local Sears Appliance Department Manager, my refrigerator has been repaired (compressor replaced) at no charge under the 5-year Full Warranty for the sealed system. The repair person said he services the sealed system at no charge under the 5-year warranty regularly. Do not let the people at the phone number for service, 1-800-469-4663, push you into paying for any labor or "trip charge" when setting up repair under the 5-year warranty. I received the same erroneous story (that parts only were covered) from three people.
#30
Mon, December 02, 2002
I spoke with department manager of local Sears store. He seems to be on my side and has instructed service/repair to send a repair person out. The manager has agreed to pay the service call minimum $55.00 and labor charges. Appointment is scheduled in two days. I will update after that service call takes place.