Searscares
Hoffman Estates,#2UPDATE Employee
Thu, January 24, 2013
Larry
We apologize for the service that you received. I can absolutely understand your disappointment with the level of service that was provided to you. We strive for top notch service being provided to each one of our customers and it is apparent that we failed to do so with you recent situation and we apologize for that. Understanding that we have let you down, we would be delighted to speak with you so that we can gather the needed information in order to make the appropriate improvements.
Please send us an email containing your preferred contact information, including the phone number used at the time of the purchase, to [email protected]. Please include your FB screen name (Larry) so that we
may expedite your request, and we look forward to assisting you.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
John
Memphis,#3Consumer Suggestion
Sat, January 19, 2013
Keep in mind that Sears was bought out by KMart a while back. That should have been the first clue. Secondly, the contractors that Sears sent you were NOT employees of Sears (or KMart). They were just independent contractors that pay Sears for finding them work.