- Report: #226309
Complaint Review: Sears - Internet
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Sears
[email protected] Internet, U.S.A.
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Sears Not Honoring Warranty New fridge failed and was never repaired under warrany Internet
A new refridgerator failed in the 3rd week of September and 3 months later I have not had the unit replaced or repaired. It was under warranty at the time. I went to the original store in Pompano mall in Florida and they would not speak with me, they put me on the phone with Sears in Texas. Sears in Texas told me my parts were on back order 90 days. I requested a replacement and was told I had to wait 30 days for replacement of the Unit. It is almost 90 days later and I still have not received the parts needed to repair the unit. I have also not been given a replacement refridgerator. I have made more than 2 dozen phone calls to customer relations to the Texas/Sears facilities as well as dozens of e mails. I received no help
The last time I e mailed Sears customer relations, I was told that the were sold and was no longer liable for this problem.
This is the phone number of the people that do not help their customers
I finally had the refridgerator repaired at my expense and cancelled my account. I had to fight with Sears to cancel my account - they made it as difficult as possible to cancel it. It took over 30 minutes of giving out information then transferring to their retainment division. I was told if I hung up without talking to the retainment division they would not cancel my account.
Bluntly - My account was held hostage/open until I explained to the retainment division what happened.
I am still getting phone calls from repair asking if I have the parts that were on 90 day back order. I have received no parts. When I finally had the unit repaired I was told by the repairman (that I contacted) at the company that makes the refridgerator that the part was in stock and he was out within 2 days to repair it. He did not understand why Sears would say it was on back order.
Sears did not and still has not honored their warranty. This should have been replaced on the 31st day.
Robert
Lighthouse Point, Florida
U.S.A.
The last time I e mailed Sears customer relations, I was told that the were sold and was no longer liable for this problem.
This is the phone number of the people that do not help their customers
I finally had the refridgerator repaired at my expense and cancelled my account. I had to fight with Sears to cancel my account - they made it as difficult as possible to cancel it. It took over 30 minutes of giving out information then transferring to their retainment division. I was told if I hung up without talking to the retainment division they would not cancel my account.
Bluntly - My account was held hostage/open until I explained to the retainment division what happened.
I am still getting phone calls from repair asking if I have the parts that were on 90 day back order. I have received no parts. When I finally had the unit repaired I was told by the repairman (that I contacted) at the company that makes the refridgerator that the part was in stock and he was out within 2 days to repair it. He did not understand why Sears would say it was on back order.
Sears did not and still has not honored their warranty. This should have been replaced on the 31st day.
Robert
Lighthouse Point, Florida
U.S.A.
2 Updates & Rebuttals
Vince
Carmichael,California,
U.S.A.
Thanks for your report
#2Consumer Comment
Wed, December 20, 2006
We are shopping for a new refrigerator right now. After reading your report I will avoid Sears. Interestingly enough, 35 years ago we had almost the same thing happen with a vacuum cleaner. Ended up throwing it away, it was junk - and Sears couldn't fix it and wouldn't replace it. I would have thought they woould have changed by now. Apparently not. Thanks again.
Thomas
Anderson,South Carolina,
U.S.A.
We need Sears' side... OP's version: Sears looks really bad
#3Consumer Comment
Wed, December 20, 2006
Maybe Corporate at Sears Tower should be contacted, to give them a chance to sort this out? OP seems to have described 'the Dance of the Idiots'.... any company that does not support a paying customer simplyy to avoid spending a few dollars is not practicing good business!
