• Report:  #1032

Complaint Review: Sears - La Jolla California

Reported By:
- San Diego, CA,

University Town Center La Jolla, California, U.S.A.
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After purchasing brand new Amana washer and dryer from Sears in 1998, I thought I was set for years to come. After only a couple of months, I started having problems with both the washer and dryer. After an average of two to three visits per problem from Sears technicians, they would get most problems resolved so that the washer and dryer were working, but not with all features operational.

This went on for a year up until my latest service call. The Sears technician who came out this time, (two months after my warranty was up) could finally isolate the cause of a several month old problem. Not only that, but Sears was no longer selling extended maintenance contracts on all Amana equipment per the technician. (Apparently Sears was losing money on the number of service calls Amana products require.) Now the Sears technician is willing to do the repair work, but I will have to pay for parts and labor.

Just another example of eroding quality of service and products. This whole thing makes me think Sears knew they were having problems with Amana when I first bought the set and that they may have intentionally failed to make the needed repairs until AFTER the warranty was up. Of course, it could all just be a very big coincidence. I used to receive top quality products and service from Sears, but that is a thing of the past. Buyer beware.

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