- Report: #260102
Complaint Review: Sears - Nationwide
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Author Confirmed
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Sears
sears.com Nationwide, U.S.A.
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Sears Refrigerator Warranty Ripoff Timeliness Nationwide
We bought our refrigerator from Sears less than three years ago. Last night, I noticed the freezer wasn't freezing. I called Sears Repair. Earliest appointment is six days out. Maddening, but only an inconvenience as we do have a larger freezer in the garage. This morning, realized that the refrigerator part was ALSO not cooling. Called Sears back, assuming they would up the repair date since a family can't live without a refrigerator.
NOPE. Sorry Charlie. That's the earliest date. They do it first come, first served, no matter level of importance.
To top it off, I then respond, "so my only choice is to pay a repair person to come out and fix it?" I was told that to do so would VOID our warranty.
So, we're stuck. Our only REAL choice? I went on Craigs list and found a cheap refrigerator to buy for the garage.
Don't shop Sears! And if you do, don't bother with the service agreement.... it's worthless!
Jill
Kirkland, Washington
U.S.A.
NOPE. Sorry Charlie. That's the earliest date. They do it first come, first served, no matter level of importance.
To top it off, I then respond, "so my only choice is to pay a repair person to come out and fix it?" I was told that to do so would VOID our warranty.
So, we're stuck. Our only REAL choice? I went on Craigs list and found a cheap refrigerator to buy for the garage.
Don't shop Sears! And if you do, don't bother with the service agreement.... it's worthless!
Jill
Kirkland, Washington
U.S.A.
