- Report: #1411853
Complaint Review: Secret Allure - Englewood Colorado
Reported By:
Barbara -
Simi Valley, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Secret Allure
37 Inverness East Suite 100 Englewood, 80112 Colorado, United States
Phone:
888-538-2083
Web:
secretallureskincarecream.com
Categories:
Business Rating:
(0)
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Secret Allure Duped into purchasing products. Refused refund or return. Englewood Colorado
This company claims to offer you a free trial...only pay for shipping. If you don't read the incredibally fine print you will be charged full price and sent more product at full price before you've barely even tried the first "free trial".
When I rec'd an email from the company stating that my next shipment had been sent, I immediately replied that I did not want the shipment or any further shipments and for instructions on sending it back for a refund and discontinuing further shipments. I did not hear from them until I rec'd an email that my next shipment had been sent.
I called customer service and spoke to agent 426 (Rachel) who after many attempts to get me to keep the product at increasingly larger discounts gave me a return authorization for the last shipment but not the others, stating that I was past the 30 day return guarantee. After a contentious conversation I was transferred to her supervisor agent 485 (Amy) and given the same story. She offered an even larger discount (for the last shipment only) to keep the product before finally giving what she said was a full refund. (I don't know if it's a full refund because I do not know yet what my credit card was charged). She states that nothing can be done about the as yet unopened 2nd shipment or being charged for the first "free trial". These agents are hard as nails, rude, condescending and very good at maintaining that it isn't their problem that you fell prey to the companies deceptive advertising business practices.
It should be stated that the full price of the products was not revealed on the original order or in any email regarding future shipments or on the package invoice.
Regarding the product, it is drugstore quality moisturizer that would probably retail in the $5-$10 range.
