- Report: #352227
Complaint Review: Security Networks LLC - West Palm Beach Florida
-
Author Confirmed
Why?
Security Networks LLC
3223 Commerce Place, #101 West Palm Beach, 33407 Florida, U.S.A.
Phone:
561-697-9997
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Security Networks, LLC Terrible Customer Service from Security Networks and Apex Alarm Systems West Palm Beach Florida
Came in and set up equipment and had issues from the beginning. The would come and fix what they said was the issue and charge me $45.00. Week later would have another issue and would charge me for each issue. Finally got the system up and running and it stopped working again. They could not find the issue and would want to keep coming back and wanted to charge me each time they came back even though they could not find an error. Finally had to replace the whole system.
Less then a week after having the whole system replaced the called and told me that it needed to be redone to come into compliance with FCC?? (Not sure of the agency) and that I would have to have the system redone. Now my system still can not be activated because it has an error somewhere. Called and even with all the issues they would not cancel the contract and call it void since there had been so many issues. This was sold to us as a cell phone based service. They came in and sold to us with the understanding that we did not have a land based line and have no intention of putting one in.
At the time I wanted to cancel, because of the issues that we were having. The Customer service rep told me to say that my house was going into foreclosure and to lie about everything. I am now making a complaint, because of the service afterwards and the issues that continue even after they told me there was nothing they could do. We still have service issues and still can not set our alarm. We were told it would be another $40 some odd dollars to come out for maintenance even though we are under warranty. Our alarm has not worked in 6 months. Why should we pay for a service that does not work.
Justcindylou
Boynton Beach, Florida
U.S.A.
Less then a week after having the whole system replaced the called and told me that it needed to be redone to come into compliance with FCC?? (Not sure of the agency) and that I would have to have the system redone. Now my system still can not be activated because it has an error somewhere. Called and even with all the issues they would not cancel the contract and call it void since there had been so many issues. This was sold to us as a cell phone based service. They came in and sold to us with the understanding that we did not have a land based line and have no intention of putting one in.
At the time I wanted to cancel, because of the issues that we were having. The Customer service rep told me to say that my house was going into foreclosure and to lie about everything. I am now making a complaint, because of the service afterwards and the issues that continue even after they told me there was nothing they could do. We still have service issues and still can not set our alarm. We were told it would be another $40 some odd dollars to come out for maintenance even though we are under warranty. Our alarm has not worked in 6 months. Why should we pay for a service that does not work.
Justcindylou
Boynton Beach, Florida
U.S.A.
1 Updates & Rebuttals
Justcindylou
Boynton Beach,Florida,
U.S.A.
Follow up for Security Networks
#2Author of original report
Thu, October 16, 2008
This is to let you know, that after reporting them to the BBB they came back and were willing to fix my issues with their system. They were then going to credit me for the year that I paid with no service. They never called me back, they never fixed the credit issue. They never sent me a bill. Instead they decided to send me to collections and their lawyer for a breach of contract. Now not only did the already get about $700 from me for the monthly payment for a system they did not fix, they now are receiving another $625.00 for cancelling the contract they never fulfilled. DO NOT USE THIS COMPANY. THEY HAVE TERRIBLE CUSTOMER SERVICE AND DISREGARD FOR THEIR CUSTOMERS. Justcindylou Boynton Beach, Florida
