Complaint Review: Senior Trust - Tampa Florida

Raul, I too do not like to air problems publicly. It is counterproductive for everyone. If the situatoin was handled professionally this would have been avoided. If you truly "saddened" I believe you know how to contact me. Perhaps if you were better educated on the situation your rebuttal would have been written differently if at all. It is unfortunate that you would write a rebuttal being uneducated or misinformed on our problem. To put yourself and your company out there without contacting me first just shows how little the situation really means to you. Since you calling me to discuss the problem is too much for you we can continue with this format. Here is some "factual" information for you... I noticed in your contract that you automatically charge for a second month of leads. I explained to my sales person (that, once I had a problem, I was no longer allowed to speak to for some reason even though he is/was still employed there) that I was not interested in a 2 month program because I was skeptical about being delivered the lead promised. I am not sure if you know or not but there are companies out there looking to rip mortgages companies off with marketing. Also so that I was only charged for the leads I ordered. I had the contract changed so that it read as a 1 month contract with no cancellation needed verbally or in writing. So why Tim Delikat (identified as your CFO) refused to call me after multiple messages and promises that he would, keeps faxing me selected parts of the contract trying to charge me even more money is perplexing to say the least. Perhaps you can advise? I was also informed that I could stop the campaign and only pay for the leads provided. To address your 1. and 2.: Of the 4 leads I received (as all out of the area I purchased and days old instead of the minutes old I was promised) one of them was a 34 year old loan officer trying to see where the leads went and how my company was doing. By the way, one of the people (identified as a manager) working for you admitted that none of those leads qualified as a lead. Do you consider that you "met that criteria in the lead you gave me"? Even if you had decided to take 5 minutes out of your day to try to contact me, you are in no position to speculate on what I consider a lead. To insinuate that I want a finished deal is an ignorant statement to say the least. You should get to know me and perhaps you would realize just how ignorant it really is. I wanted what was promised. I always will. Is trying to keep my small order of under $5,000 that important to your company's success? If it is, and I was another company paying you upfront, I would be concerned if you would still be around to deliver the product I sold. Lastly, how you obtain your lead is of no relevance to what I was told and what happened to me particularly. Maybe your business model is wrong? Hard to say. I can't speak intelligently about that because I am not educated on the situation and would not put myself out there like that. If you need a consultant I may be able to help for a reasonable fee. You know where to reach me...

While I'm certainly extremely saddened to hear when anyone we conduct business is not pleased, I do feel as if I need to make some factual and contractual corrections to your perspective. While I don't think it makes much sense to go back and forth in this forum. I'll correct the record if I may and you can feel free to have the last word. Please refer back to the contract which we go to great pains to be very specific about. And all of your points are in that document. You did neglect to mention that we assume the full risk of advertising. We produce the commercial at our cost. We make and send the kits at our cost. We answer the phones. We promise to give you the opportunity to do deals. But we expect that you will convert based on your offering. Our obligations as spelled out in the contract was to deliver leads that fit the following criteria: 1. We deliver a customer that has responded to an ad for reverse mortgages 2. The lead is 62 or over 3. The lead owns a property that qualifies for the program. While we met that criteria in the leads we gave to you, I get the impression you may have wanted finished deals. That's not what we sell. We're very, very particular about that. If we could do that, the cost would be significantly higher for obvious reasons. What seems to me to be miss directed acquisations as we have assumed the risk of advertising under the pre-discussed and contractually agreed upon document signed by both us is simply not fair. Had you done the production and incurred the costs yourself, would you still complain about the person that made a commercial ultimately did not lead to converted sales, although it achieved the goal and criteria agreed on in the beginning? Would you complain to the station that sold you "bad" air time? We do all the work and deliver the leads and now it seems you want more. We didn't sell you more? It makes no sense to debate the details of a contract in a public venue like this. So I'll let you have the last word and in closing hope you do know that we take great pride in our work and have for over a decade. And we've never had any partner, associate or client imply anything otherwise.