- Report: #145915
Complaint Review: Service Magic - Realestate.com - Charlotte North Carolina
-
Author Confirmed
Why?
Service Magic - Realestate.com
11115 Rushmore Drive Charlotte, 28277 North Carolina, U.S.A.
Phone:
704-5415351
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Service Magic - Realestate.com ripoff deceptive marketing practice Charlotte North Carolina
Realestate.com, formerly Service Magic, utilized deceptive marketing practices (lies) regarding its service, then does not honor its commitments, and will not cancel contract. I was approached by one of their sales personnel, offering 8 leads per month, from 12 specific zip code areas in which I gave him for $150/mth. I don't normally utilize these types of services, but was evaluating for our four offices.
When I gave him the 12 specific zip code areas, he stated that they normally would recommend more zip codes, but he had sufficient lead funnel to guarantee the 8 leads/mth. in those areas. I am not going to complain about the specific quality of the leads, as I expected less than 20% quality in the first place.
My issue is that about three weeks after I signed up for the service, I began to get leads and 95% of them were in zip codes over 40 miles outside our market area and nowhere near the zip code areas I had agreed to. When I called, I was told that the rep that I had worked with had added the additional zip codes and they assumed that he had spoken with me. I assured them that he had not and requested that they put the areas back to my original agreement. I was told that they might not have enough leads to do that. I informed them that this is what was agreed and I want them put back. She asked if I wanted to cancel and I told her that we would try it for another month or two with the old areas and if there were not enough leads to meet the commitment, I could cancel then. My thought was that even if I only get half that number of leads it might be worth it.
Over the next month I continued to get leads from well outside the zips I had selected and none from within the zips. When I called back they stated that the areas I had would not provide adequate leads. I told them that if they could not meet the commitment that I wanted to cancel. This is where they became quite rude and informed me that they would charge the remainder of the contract and they had no way of knowing what I had originally signed up for and basically that I was not being truthful.
The way I look at it, I wanted to test them out for our offices and the cost in total for the lesson was only $900, but I wanted to pass along a little advice to others that might be considering this outfit. Stay away! All in all, it is their loss as we have 4 offices and a over 100 associates, many of whom serve on the local realtor boards and we are very vocal. For them I hope it was worth the $299 remaining on my contract.
John
Denver, Colorado
U.S.A.
When I gave him the 12 specific zip code areas, he stated that they normally would recommend more zip codes, but he had sufficient lead funnel to guarantee the 8 leads/mth. in those areas. I am not going to complain about the specific quality of the leads, as I expected less than 20% quality in the first place.
My issue is that about three weeks after I signed up for the service, I began to get leads and 95% of them were in zip codes over 40 miles outside our market area and nowhere near the zip code areas I had agreed to. When I called, I was told that the rep that I had worked with had added the additional zip codes and they assumed that he had spoken with me. I assured them that he had not and requested that they put the areas back to my original agreement. I was told that they might not have enough leads to do that. I informed them that this is what was agreed and I want them put back. She asked if I wanted to cancel and I told her that we would try it for another month or two with the old areas and if there were not enough leads to meet the commitment, I could cancel then. My thought was that even if I only get half that number of leads it might be worth it.
Over the next month I continued to get leads from well outside the zips I had selected and none from within the zips. When I called back they stated that the areas I had would not provide adequate leads. I told them that if they could not meet the commitment that I wanted to cancel. This is where they became quite rude and informed me that they would charge the remainder of the contract and they had no way of knowing what I had originally signed up for and basically that I was not being truthful.
The way I look at it, I wanted to test them out for our offices and the cost in total for the lesson was only $900, but I wanted to pass along a little advice to others that might be considering this outfit. Stay away! All in all, it is their loss as we have 4 offices and a over 100 associates, many of whom serve on the local realtor boards and we are very vocal. For them I hope it was worth the $299 remaining on my contract.
John
Denver, Colorado
U.S.A.
