- Report: #1419334
Complaint Review: ServPro Matt Fabish - Texas
Reported By:
Lynn -
Carrollton, Texas, United States
Submitted:
Updated:
-
Author Confirmed
Why?
ServPro Matt Fabish
4500 Brass Way 75236 Texas, United States
Phone:
972-224-800
Web:
N/A
Categories:
Business Rating:
(0)
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ServPro 4500 Brass Way Dallas, Texas Matt Fabish Exorbitant Charges from ServPro Texas
We had a minor fire in our garage on 11/2817 at 2:43am. The fire was put out with our extinguisher however there was smoke damage. That very morning our insurance company arrived with ServPro in tow. We were asked to sign an estimate so they could get started. There were no prices on the paper nor were we given a copy. It was a very trying time as our garage had just burned and there was smoke in our home. ServPro gave us an estimate later in the day, after workers had already begun. We explained we did not want the walls or ceilings touched nor the garage.
They sent 3 ladies who spent two partial days for a total of 11.5 hours and we received a bill for $6,103.28!!!!!! We were quite surprised. It took more than a week to get an original estimate as well as a revised estimate, same amount they just changed items around. For instance for my kitchen counter we were charged for 1. Wiping the counter, 2. For "manipulating the items on the counter, 3. Wiping down the items and 4. $36 per hour per worker!!!! They swept and mopped, using MY mop and we were charged for "heavy tile " cleaning. Yes, they did a good job wiping and cleaning but NOT $6,103.28 worth!
Trying to talk to them was futile, when I asked for a supervisor I was told he (Matt Fabish) had no supervisor and he was in charge. He threatened me with insurance fraud! We will be cleaning the floors, ceilings , vents and garage ourselves. Men! My husband and Matt got into a loud " discussion" on the phone. I then texted Matt Fabish and instructed him not to call, text or come to our home again. Apparently he doesn't read or comprehend well as he texted me twice again, to the point I told him I would have him criminally trespassed.
I will be contacting ServPro headquarters in Gallatin and paying them a FAIR amount for actual work done. The remainder of the money will be used to clean the garage and paint the house. Even my insurance agent with Farm Bureau said ServPro would be removed from preferred providers. So, I do not recommend ServPro at 4500 Brassway, Dallas, Texas (Duncanville/Desoto area). Most especially i do not recommed working with Matt Fabish!!!!
