- Report: #424532
Complaint Review: ServPro - Decatur Illinois
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ServPro
520 N Front Street Decatur, 62523 Illinois, U.S.A.
Phone:
217-428-2371
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ServPro Of Decatur/Forsyth CUSTOMERS BE WARE, NO CUSTOMER SERVICE, THEY OVER CHARGE, DESTROY YOUR HOME AND REFUSE TO COMPLETE WORK THEY ARE PAID TO DO Decatur Illinois
ServPro over charged for thousands of dollars worth of work they knew would never need to be performed. They double billed for the same work in many of the rooms. When the over charges were caught they reissued a second estimate with the same over charges and double billing. For example who is going to pay thousands of dollars for someone to clean newly textured ceilings, freshly primed and painted walls and trim? They knew of this well in advance and refused to submit to me an estimate prior to billing my insurance company.
The over charges explains why an estimate was never presented to me. ServPro moved my property out of my home and into their storage facility. They are supposed to do an inventory log of every item they take out of your home. They are supposed to unpack and clean everything they take to their facility and re pack everything once it has been cleaned. This location never did any such thing. They have broken, destroyed and or lost several thousands of dollars worth of my property. When my home was completely remodeled they moved everything back to my residence. Unloaded it into my house and garage and then left me to unpack everything.
The ServPro Logo is "Like it never even happened". When they moved things back into my home they damaged my newly remodeled home as well. To date they have destroyed, damaged or lost thousands of dollars worth of my property. ServPro Corporate has been contacted on many occasions and they refuse to return any of my calls. Exactly like the local ServPro Franchise that has caused all of this. When ServPro employees moved some of my belongings into my home they stole items they found they liked. The local police department has been called and hopefully an arrest will be performed.
To date I am out over $30,000.00 in damages and my insurance company is battling with them for the roughly $9,000.00 that ServPro intentionally over charged them for. It is very sad when a company that is suppose to be their for customers when they are dealing with a fire, flood or any other crisis and the customer finds out they were taken advantage of when they were very vulnerable. This is very pathetic; I guess the ServPro logo is correct. ServPro refuses to return calls and acts like "It Never Even Happend".
Another battle I am fighting is the fact they refuse to turn this over to their insurer, rumor has it that this location does not have insurance. If that is the case then who regulates these companies to make certain customers are protected. One last thing, in addition to all of the above they still have thousands of dollars worth of my property and refuse to return it. Please be very cautious and exhaust all options before you ever consider letting this company step foot on your property.
Bob
Decatur, Illinois
U.S.A.
The over charges explains why an estimate was never presented to me. ServPro moved my property out of my home and into their storage facility. They are supposed to do an inventory log of every item they take out of your home. They are supposed to unpack and clean everything they take to their facility and re pack everything once it has been cleaned. This location never did any such thing. They have broken, destroyed and or lost several thousands of dollars worth of my property. When my home was completely remodeled they moved everything back to my residence. Unloaded it into my house and garage and then left me to unpack everything.
The ServPro Logo is "Like it never even happened". When they moved things back into my home they damaged my newly remodeled home as well. To date they have destroyed, damaged or lost thousands of dollars worth of my property. ServPro Corporate has been contacted on many occasions and they refuse to return any of my calls. Exactly like the local ServPro Franchise that has caused all of this. When ServPro employees moved some of my belongings into my home they stole items they found they liked. The local police department has been called and hopefully an arrest will be performed.
To date I am out over $30,000.00 in damages and my insurance company is battling with them for the roughly $9,000.00 that ServPro intentionally over charged them for. It is very sad when a company that is suppose to be their for customers when they are dealing with a fire, flood or any other crisis and the customer finds out they were taken advantage of when they were very vulnerable. This is very pathetic; I guess the ServPro logo is correct. ServPro refuses to return calls and acts like "It Never Even Happend".
Another battle I am fighting is the fact they refuse to turn this over to their insurer, rumor has it that this location does not have insurance. If that is the case then who regulates these companies to make certain customers are protected. One last thing, in addition to all of the above they still have thousands of dollars worth of my property and refuse to return it. Please be very cautious and exhaust all options before you ever consider letting this company step foot on your property.
Bob
Decatur, Illinois
U.S.A.
1 Updates & Rebuttals
JD
Shelbyville, il,Illinois,
USA
Servpro of Decatur URGENT PLEASE READ
#2Consumer Comment
Tue, October 27, 2009
Our family had to deal with very similar matters, damage to our home after it was completely remodeled, property broken, and when they finally returned our personal property there were many items that was missing and or stolen. They never returned our calls, we even contacted ServPro Corporate and we were informed there was nothing they could do. Just like the logo says they act "like it never even happened." Each day we came home we found cigarette butts all over the drive and on our deck. Thankfully, our neighbors keep an eye out, because we were informed that everytime they looked out a ServPro employee was outside smoking and talking on their cell phones. No wonder it took so long for them to do there job. This franchise is a joke! We are filing a complaint to the Better Business Bureau and to the Illinois Attorney General. I noticed on the BBB website there are complaints about this same place. We are also dealing with being over charged on many things that we never approved and our insurance company never asked for. Did you ever get a written estimate if not you may wish to know your rights by going to the Illinois Attorney Generals website like we had to do. We were informed by our insurance provider to take them to court, perhaps all of us that have had to deal with similar issues with this company should pull together and put a stop to the way this company practices business . The sad thing is they take advantage of customers when they are the most vulnerable. We have dealt with a great burden, a lot of sleepless nights and many, many lies from the ServPro of Decatur. I cannot beleive they would actually steal your flooring, wait a second, yes I can. If you would like to contact me drop me an email at [email protected] . Good luck and God bless!
