- Report: #783290
Complaint Review: ServPro - Norristown Pennsylvania
Reported By:
Denise -
Chesterbrook, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
ServPro
550 George Street Norristown, 19401 Pennsylvania, United States of America
Phone:
6102725577
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
ServPro They obverbilled me and lied to me about a phone conversation Norristown, Pennsylvania
I had flooding in my basement so I needed immediate attention. I was not in a position to price shop for a service. My home owners insurance does not cover flooding.
9/8 - They came promptly, assessed the situation but were unable to give me an estimate as to the total cost. They said between $4 - $6 per square foot on the carpet removal and roughly $200 per day for the rental equipment. They ripped up the carpeting and padding, pulled out some dry wall, sanitized the area and left a large dehumidifier with three air dryers. They recommended the equipment stay for three days. They were there for one hour.
I was told to call within 24 hours. I called the following morning 9/9 I felt the area was dry and I asked to have the equipment removed. They advised that they recommend 3 days and I agreed to sign off on 24 hours. They said they could not get anyone out there on that day but they would send someone on 9/10.
9/10 - I placed four phone calls on 9/10 (8 AM, 10 AM, 2:50 PM and at 3:00 Kim called and said that I would not be billed past the first 24 hours. She assure me that she had noted that my firts phoine call cem in on 9/9. The bill arrived and I was charged for three days. I called Kim and she has denied every saying this. I was additonally charged for all misc disposal of carpeting, etc. etc, and 4 hours for set up and pick up.
9/8 - They came promptly, assessed the situation but were unable to give me an estimate as to the total cost. They said between $4 - $6 per square foot on the carpet removal and roughly $200 per day for the rental equipment. They ripped up the carpeting and padding, pulled out some dry wall, sanitized the area and left a large dehumidifier with three air dryers. They recommended the equipment stay for three days. They were there for one hour.
I was told to call within 24 hours. I called the following morning 9/9 I felt the area was dry and I asked to have the equipment removed. They advised that they recommend 3 days and I agreed to sign off on 24 hours. They said they could not get anyone out there on that day but they would send someone on 9/10.
9/10 - I placed four phone calls on 9/10 (8 AM, 10 AM, 2:50 PM and at 3:00 Kim called and said that I would not be billed past the first 24 hours. She assure me that she had noted that my firts phoine call cem in on 9/9. The bill arrived and I was charged for three days. I called Kim and she has denied every saying this. I was additonally charged for all misc disposal of carpeting, etc. etc, and 4 hours for set up and pick up.
