Heartbroken
Walterboro,#2Consumer Comment
Tue, December 23, 2008
Hopefully you have found these reports BEFORE purchasing a puppy from Rush. Unfortunately, we did not... Ask yourself: WHY do they breed SO MANY different breeds at one time? HOW can they have puppies ALL the time? In any color you would want? WHY aren't you allowed to see the parents and where the puppies are being cared for? Health and sanitation risks aside, there must be SOME way to see how they operate, especially if it's so state-of-the-art... WHY isn't this facility in good standing with AKC? WHY is it using a registration such as UKC that requires no ethical standards? Not United Kennel Club. It's Universal Kennel Club. Look it up. WHY are they so quick to argue about BBB or OBB? What about the situation at hand? Why not address the real concerns??? WHY are these puppies leaving their facility WITHOUT any kind of real paperwork from a named vet? WHY do they only guarantee THREE days of health??? WHO is the vet who cares for their breeding stock and offspring? WHO is writing the glowing recommendations they speak of? Can you be sure it isn't one of them? WHO is this so-called disgruntled employee? Maybe someone with a conscious and a heart? And finally, do your research FIRST!!! I cannot stress enough how important this is. Contact your local breed rescue program and ask if they have any experience with them. Search for online communities of your breed. They are sure to have a wealth of information about the breeder you are considering. In our case, we found this information too late. After we realized what was happening, we also realized it was too late to get any kind of resitution from this place. I bet that other people in our situation came to the same conclusion, that it wasn't worth the time, effort, and stress of dealing with such a crooked business. At the very least, if you have suffered at their hands, let your voice be heard in some way. Make a complaint anywhere you can. Places like this will continue to thrive and will continue to make money at the expense of uneducated buyers and at the expense of the animals who have no choice... UNLESS we spread the word that this is UNACCEPTABLE! Rush Kennel -- say what you will. Go ahead and defend yourselves. But the day will come... Even if we never see it, I have faith that justice will be served in some way.
Manager
Pleasant Garden,#3UPDATE Employee
Wed, March 19, 2008
> > > From: [email protected]: [email protected]: RE: > VitoDate: Thu, 25 Oct 2007 18:57:32 -0400> > > Brandi, Our secretary informed us that you called about Vito this > afternoon. You came to our facility on October 12th all your > questions were answered you signed your health contract, you > seemed very happy with Vito. In your prior e- mail you stated that > Vito was doing well and you had no concerns in your e-mail. When I > spoke with you last around October 15th you said Vito had a loose > stool, it's very normal when a puppy has been wormed and leaves > its comfort zone and rides for hours for its stomach to become a > little upset, this will cause a loose stool, I explained this to > you. Now after two weeks you have come up with something else, his > registration. You recieved his registration the day you picked him > up, the registry we use is posted on our website and on your > signed health contract. I have contacted all of Vito's litter > mates and every single one of them are doing great. One of our > staff members purchased Vito's sister, we just had one of our > Veterinarian technicians to take a fecal of her and her fecal was > negative. We do have AKC registration certificates on Vito's > parents, We have boycotted AKC and no longer will register any of > our puppies with them. I will send you some information on this > subject. We have a top rating here in the state of North Carolina, > our many testimonials on our website guestbook says it all about > what our many customers think of Rush Kennels. Hope Vito is > feeling better, I am sure he will bring you years of love and joy. > Regards, Lauren / Manager Rush Kennels> > > RUSH KENNEL OFFICE: 336-676-0404 OR 336-706-3082> http://rushkennel.com HOME WEBSITE> http://nuvet.com/43216 NUVET PLUS ALL NATURAL DOG VITAMINS> http://healthypetnet.com/rushkennel/ HUMAN-GRADE DOG FOOD > > > > From: [email protected]: [email protected]: RE: > VitoDate: Sun, 14 Oct 2007 18:11:51 -0400> > Brandi, Thank you so much for the update. We all miss Vito, but > know he has a wonderful home, with great parents to love and spoil > him, he is picture perfect. Please keep in touch and give Vito a > kiss from all of us here at Rush Kennels.....> > > RUSH KENNEL OFFICE: 336-676-0404 OR 336-706-3082> http://rushkennel.com HOME WEBSITE> http://nuvet.com/43216 NUVET PLUS ALL NATURAL DOG VITAMINS> http://healthypetnet.com/rushkennel/ HUMAN-GRADE DOG FOOD > > From: [email protected]> To: [email protected]> Date: Sun, 14 > Oct 2007 17:40:10 -0400> Subject: Vito> > We have made it home, > and Vito is adjsting quite well. I have attached some pictures. As > you will see he is being spoiled rotten. He loves his new back > yard which he chases us through. Thanks so much. Brandi and Steve As anyone can clearly see from these e-mails Brandi's puppy was doing fine and adjusting well to his new home. Her phone calls and e-mails were answered in a timely manner. All e-mails and phone calls are always anwered by our secretary or a manager. There is always going to be people no matter how hard you try to please them, that simply cannot and will not be satisfied. We feel our many satisfied customers over our many years of doing business as Rush Kennels speaks for it's self. Testimonials are posted on our website guestbook.
Brandi from ohio
Columbus,#4Author of original report
Thu, November 15, 2007
Follow up. I filed report with the Better Business Bureau, to which they have still not responded. I also checked out this Business Bureau to which they say they are affiliated and have no complaints. It is not the same as the Better Business Bureau. It is called Online Business Bureau. This is how they get business. The register with places that no one has ever heard of or think to complain to. Also, they have stated that they are boycotting the AKC for its support of the PAWS bill. I don't know alot about it, but from what I have read it will help shut down the puppy mills. No wonder Rush Kennels doesn't support it. They are the #1 Puppy Mill in NC, so they are probably one of the first of the list to be shut down.
Brandi from ohio
Columbus,#5Author of original report
Sat, October 27, 2007
Upon further investigations and reading other complaints filed on this website I found that Lauren from Greenboro, said that Rush Kennels has a five star rating and is recommended by the Better Business Bureau. Upon looking up Rush Kennels on the Better Business Bureau website I found that they are not recommend due to unanswered complaints regarding the health and the purebred status of their dogs.
Brandi from ohio
Columbus,#6Author of original report
Sat, October 27, 2007
Upon further investigations and reading other complaints filed on this website I found that Lauren from Greenboro, said that Rush Kennels has a five star rating and is recommended by the Better Business Bureau. Upon looking up Rush Kennels on the Better Business Bureau website I found that they are not recommend due to unanswered complaints regarding the health and the purebred status of their dogs.
Brandi from ohio
Columbus,#7Author of original report
Sat, October 27, 2007
Upon further investigations and reading other complaints filed on this website I found that Lauren from Greenboro, said that Rush Kennels has a five star rating and is recommended by the Better Business Bureau. Upon looking up Rush Kennels on the Better Business Bureau website I found that they are not recommend due to unanswered complaints regarding the health and the purebred status of their dogs.
Brandi from ohio
Columbus,#8Author of original report
Sat, October 27, 2007
Upon further investigations and reading other complaints filed on this website I found that Lauren from Greenboro, said that Rush Kennels has a five star rating and is recommended by the Better Business Bureau. Upon looking up Rush Kennels on the Better Business Bureau website I found that they are not recommend due to unanswered complaints regarding the health and the purebred status of their dogs.