- Report: #807659
Complaint Review: shoebuy.com - Woburn Massachusetts
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Author Confirmed
Why?
shoebuy.com
31 Draper Street Woburn, 01801 Massachusetts, United States of America
Phone:
Web:
www.shoebuy.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
s****.
On august 4th 2011 a bought a pair of New Balance walking shoes from s****.>
In October one of the shoes started coming apart at the toe. October 19th I contacted s****.>
Finely on November 8th I get an email saying that quote: unfortunately the condition was not related to a manufacturer defect. The shoes met the manufacturer's standards. The wear/tear/dirty soles of these shoes were not a manufacturer's defect. We would not be able to accept them back and they were returned to you as is.
I got on the phone with a customer service rep who informed me s****.>
I have worn New Balance shoes for many many years so knowing good and well this was a manufactures defect I contacted New Balance who said they dont sell shoes direct would be happy to look at the shoes for me. Short and sweet they sent me a new pair thanked me for my business and apologized for the trouble.
Bottom Line
New Balance is a great company with a great products just dont buy them from s****.>
In October one of the shoes started coming apart at the toe. October 19th I contacted s****.>
Finely on November 8th I get an email saying that quote: unfortunately the condition was not related to a manufacturer defect. The shoes met the manufacturer's standards. The wear/tear/dirty soles of these shoes were not a manufacturer's defect. We would not be able to accept them back and they were returned to you as is.
I got on the phone with a customer service rep who informed me s****.>
I have worn New Balance shoes for many many years so knowing good and well this was a manufactures defect I contacted New Balance who said they dont sell shoes direct would be happy to look at the shoes for me. Short and sweet they sent me a new pair thanked me for my business and apologized for the trouble.
Bottom Line
New Balance is a great company with a great products just dont buy them from s****.>
