- Report: #1484424
Complaint Review: Sign Warehouse - Denison Texas
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Sign Warehouse
2614 Texoma Drive Denison, 75020 Texas, United States
Web:
https://www.warehouse.com
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Sign Warehouse They fraudulantly sold me software that was incompatible with my laser and then refused to provide the tech support that I had paid for. Denison Texas
Sign Warehouse has a big problem with their Tech Support team. They can't or won't provide assistance to customers with legitimate hardware or software questions. I was assured that LXi12 CNC software is compatible with my Mercury laser. I bought both at Sign Warehouse. Because they lost my email address, I did not receive an invoice or shipping notice from Sign Warehouse.
I contacted them again after a week and I had to provide them with proof of my online purchase. After I received the CNC software, I quickly installed it on an appropriate VISTA computer along with the required laser driver. I couldn't get it to work and I contacted Tech Support at Sign Warehouse. I explained my situation in detail and I asked them for answers to my questions and suggestions.
They responded with an assurance that it worked and no answer or suggestions. I ended up sending three more emails to Tech Support. They answered my second email with another assurance and they ignored my last two emails altogether. Even though I paid for this assistance, the assistance I received from Sign Warehouse is anything but meaningful.
It seems they only have one Tech Support employee on their payroll and he's a salesman, not a technician. Until I find out the solution to this compatibility problem, my laser and software are effectively useless. You can find proof of this compatibility problem on YouTube if you search for 'Sign Warehouse Mercury Laser'.
