Tiffany
Mooringsport,#2Consumer Comment
Tue, October 18, 2005
Carmela is up to her old antics again. This is the exact rebuttal she copied and pasted to Ardella in Brookville, Ohio.
Carmela
Long Island City,#3UPDATE Employee
Tue, October 18, 2005
Wind Storm October 17, 2005 Dear Steve, I am the customer service manager of the company, please understand it was not our intent to deceive you in any way, our intent was to ship you a quality product. Our automated ordering system provided you with an option either to accept (by dialing 1) or pass (by dialing 2) on the two additional units for the price of 1 offer. If there was a misunderstanding with your order, we apologize and we will correct it immediately. We do not add additional item's on customer orders. As you may know all of our calls are recorded and if you wish the record of your order, we will make it available at your request. We make every effort to refund in a timely manner, if you are requesting a refund, please provide us with a full name and address, so we can process your request immediately. Please understand that in order for a credit to be processed, we must first issue a call tag so the merchandise can be picked up via UPS, upon the item being returned to the fulfillment Center it is checked and the appropriate credit is processed. Please recognize that this process takes 2-3 weeks. We would like to thank you in advance for your patience and understanding. If you would like to contact our customer service department, please do so via e-mail at [email protected] we will respond immediately and do all within our power to satisfy you.
Steve
Calhan,#4Author of original report
Thu, October 13, 2005
Sorry Johnny K, I missed your ripoff report. You are just another victim.
Steve
Calhan,I got many rejects when trying to email their so called customer care. I found out several Internet Providers have block their IP address becuase of complaints. I was able to get it through on AT&T but never got an answer. Don't forget, write FCC, FTC and BBB.