- Report: #1337775
Complaint Review: Skin Royale/Eye Royale - california
Reported By:
Deborah -
Perris, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Skin Royale/Eye Royale
california, USA
Web:
Try kin royale and Try Eye Royale
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Skin Royale and /Eye Royale Company Claimed product was created by Angelina Jolie. The cost was $4.95 and $5.95 to cover shipping and handling. 10 day later my Visa Card was charged $89.95 and $ 86.95. When I called customer service they told me I needed to cancel within l4 days because it was a trial order and they refused to credit my Visa.. What kind of misleading advertising is this. Total RIPOFF. I Santa Ana, California
This company was offering free samples of Royale Skin Serum and Royale Eye Cream that was created for Angelina Jolie. The cost was for Shipping and handling only. One was $4.95 and the other was $5.95. When the order came there was NO packing slip or paperwork that came with the order. Approximately 10 days later they charged my Visa card another $89.95 and $86.95. I called the company and asked them how this could have happened?? She said it was a 14 day trial and I would have needed to call and get an RMA# and return the product within the l4 days. I never saw anything as to that when I ordered the samples. I asked her to please credit my account and she said she could not do that. I asked her for an RMA# so I could return the samples and she told me it would take about 30 plus days to get a refund and that I would be charged a restocking charge so the best she could do is give me a 50% refund. I told the women that I was on a fixed income and needed all my money back. She still refused to give me my $176.90 back and there was no one else I could talk to.
This company go under several different names but there all the same company out of Santa Ana, California but they say the company is in Arizona. This company is a total Rip off that won't return your money.
2 Updates & Rebuttals
Curiosity kill the cat
Gallup,New Mexico,
USA
Royale eye cream
#2Consumer Comment
Tue, January 24, 2017
I also had an unauthorized charge of $87.69. My bank was the one that notified me of this charge. I send out a dispute of unauthorized charge with my bank and got my money back. I later found out not only do they charge you two separate $87.69, but they will also charge you another $87.69 for a monthly membership. They make sure and say you get free shipping. They are a dishonest company, if you still want to buy there products you will be ripoff. And if you try to get your money back they will charge for restocking fee, shipping fee, you will get less then half of your moneyback. It is not worth the hassle.
carmen
bryan,Texas,
USA
Skin royale
#3Consumer Comment
Mon, January 23, 2017
Took out 176.90 out of my checking account They are stealing our lively hood !! I need my money back now
