- Report: #1197598
Complaint Review: Skinlogic and Eyetensive - Santa Ana California
-
Author Not Confirmed
Why?
Skinlogic and Eyetensive
3760 W McFadden Ave. Suite B 602 Santa Ana, 92704-1392 California, USA
Phone:
888-959-6072
Web:
www.eyetensive.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Skinlogic and Eyetensive misinformed Santa Ana California
I had made what I understood to be a free purchase and that I would only be responsible for shipping and handling. I did not realize that this would be a recurring order where I would be charged $89.95 and $86.95 for the two items I received. When I called the phone number listed to get a refund, the first option I get is to cancel my order. (Hmmm, sounds like they get a lot of them). So I did cancel my order. The automated system confirmed my cancellation, gave me a confirmation number and hung up. When I called back they ask for the phone number used to place the initial order. When I entered that number, it told me that my account has been cancelled and the call was stopped. I tried calling again hoping to get customer service, so this time I did not enter my phone number. Interesting that there is a looong pause between the initial request for the ordering phone number and the next option which was to speak to a customer service representative. Hallelujah, finally! I entered the prompts given and nothing. I mean there is absolute silence on the phone. Unlike most automated systems where it usually says "thank you for calling _______. A customer service representative will be with you shortly." There was nothing but an abysmal silence. I waited for a minute or two and gave up realizing that this company really has no intention of providing good customer service. It really is a shame that the only information that this company gives is the one that is intended to steal from you.
