- Report: #1319644
Complaint Review: SkinOptics - Eyessentials - Santa Ana California
-
Author Confirmed
Why?
SkinOptics - Eyessentials
P O Box 25380 Santa Ana, 92799-5380 California, USA
Phone:
888-612-8019
Web:
tryskinoptics.com - tryeyessentials.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
SkinOptics - Eyessentials - Skinrestor - Eyetensive Fraudulent Scheme Santa Ana California
I was offered a trial/sample online for Skin Optics and Eyessentials for the cost of shipping. Ordered and paid shipping with my debit card. Received samples.
My bank account was debited $176.90 in addition to the shipping costs. I called the Customer Service number for Skin Optics to question these charges and was told by the call center (3rd party) that when I accepted the trial I was authorizing monthly shipments of these products.
It was never my intention to have these products automatically billed and shipped on a monthly basis! I was just trying the sample. (Bait and Switch!)
After much negotiation and much resistance from the "Supervisor" of the call center, I was able to receive a 50% "Courtesy Credit". I was assured that my "account" was cancelled and I would not receive any products in the future. I wasn't happy that I'd been scammed out of $91.42! But figured that I'd cut my losses.
The following day, I checked my bank account. There were additional charges for $187.80! Mind you, I've only received the sample I originally ordered. So far I've already had $364.70 debited from my bank account not including shipping charges.
Again, I called the "Customer Service" call center and requested a credit for the erroneous charges. The call center representative (Supervisor) Burno Roberts (sure it's a "real" name) could not have been more rude! Not only woud I not be credited for these additional charges; but, she was going to reverse the 50% "Courtesy Credit" for the previous charges I'd incurred.
No question, this is a fraudulent scheme. They've already debited $364.70 from my bank account without my authorization. I'm only one among the many that they're scamming. We all work very hard to earn our money. How dare they steal it from us! They're crooks!
