- Report: #1270516
Complaint Review: Skylight Financial Inc - Nationwide
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Author Not Confirmed
Why?
Skylight Financial Inc
Nationwide, USA
Phone:
18002492226
Web:
www.skylightpaycard.com
Categories:
Business Rating:
(0)
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Skylight Financial, Inc Skylight Visa,Skylight AKA Skylight Paycard AKA Skylight Visa Paycard Trash Dump Company! Predatory Services among unsuspecting customers! Austin Nationwide
This company preys on unsuspecting customers through employers! I have used paycard services for YEARS and never had a problem until now! Skylight waited until the holidays (The day before Thanksgiving) to inform me that there will be a block on my account where I cant get access to my money until I send verification. I called customer service about it and was told to email a photo of my ID and Social Security Card. Approval of the documents takes 5 - 6 HOURS!!! I got an email approving my state ID but not my social security card because they claim they couldn't fully see my name because there is a rip in the card! I used this SAME card for employment and paycard services for YEARS and there was NEVER a problem! I called customer service and told them this and was told to send a photo of the SS card through a text message and to make sure the whole card is shown in the photo and the lighting is not too bright. So I sent it by text. 5 hours later, I was denied AGAIN for the same reason! I was FURIOUS but still didnt let fury fully loose when I called customer service to let them know that this SAME card they deny, NO other paycard company nor employers EVER denied it because it is the number and name on the card that matters NOT the look of the card! She tells me that it's their policy and I said "So basically my money is being held hostage because of a rip in my social security card even though you can still see my name and number clearly." She claim to understand my frustration and just went around in circles claiming that it's policy. So I asked to send my money back to the employer. She said it will take 6 BUSINESS DAYS to return it to the employer! I that point I wanted to rip that ratchet h*o to pieces! But I calmly asked to speak to the manager. She transferred me to a manager, who only told me the SAME thing about it being policy. I told her it's like im being personally targeted! Because this is a bullshit reason to turn a person down from THEIR money! When she was saying it, it sound like she had a smile on her especially when I asked her send the money back to the employer and she also said it will take 6 BUSINESS DAYS! I sensed her amusement and told her to cancel that request, and hold it there for right now. And I immediately reported this to SunTrust corporate bank since that's the company they bank with! I think Skylight pull this stunt because they probably get commission on a number of people they deny! Employers and employees need to be warn about this garbage, low life, trash dump company!! STAY FAR AWAY FROM THIS GUTTER HOLE BUSINESS! This is a predatory act upon unsuspecting customers! Your money is being held hostage for the weakest reasons! Money YOU worked for is blocked from accessing by a PRIVATE company singling out individuals for the smallest reasons!
2 Updates & Rebuttals
Problem has been RESOLVED
#2Author of original report
Fri, November 27, 2015
I called Skylight this afternoon to have the money sent back to employer. Even though it woulld have taken 6 business days, it wouldn't make sense for it to just sit in a blocked account. But the woman on the phone told me to re send the photo of my Social security card and to make sure all 4 corners is shown in the photo. She said the rip in the card didn't matter. So I sent a photo of the card again and the block was removed! I now have acccess to my account!
Forgot to mention
#3Author of original report
Fri, November 27, 2015
Do you know the alternative card they require you to submit if they claim there is a problem with your Social security card??? Send a MILITARY CARD! There are NO other options! If you were never in the military, YOU'RE STUCK!
