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  • Report:  #119712

Complaint Review: Skype - Minnesota

Reported By:
- San Francisco, California,
Submitted:
Updated:

Skype
skype.net Minnesota, U.S.A.
Web:
N/A
Tell us has your experience with this business or person been good? What's this?
Seven charges from Skype.net on my credit card over a month's period, several days apart. All charges between $32 and $34 with odd cents.

Richard

San Francisco, California
U.S.A.


2 Updates & Rebuttals

Kelly

Phoenix,
Arizona,
U.S.A.
False The above report is not accurate

#2UPDATE Employee

Thu, June 09, 2005

The above report is not accurate nor based on any truth.


Thomas

MIAMI,
Florida,
U.S.A.
SKYPE DID NOT RIP YOU OFF.

#3UPDATE Employee

Mon, March 28, 2005

SKYPE INTERNET PHONE SERVICE DATABASE WAS HACKED 7 WEEKS AGO. THE HACKER WAS: STEVEN JOHNSON THE HACKER WAS CAUGHT BY THE FBI, THE FBI (FEDERAL BEARU OF INVESTIGATION) TRACKED THE IP OF THE HACKER AND ON A TUESDAY AFTERNOON - FEBURARY 20,2005 AT 3:35pm FBI GOT A SEARCH WARRANT AND OTHER LEGAL REQUEST. THEY FOUND HIS COMPUTER AND ALL NOTES. AND PLUS 1 AK47, 3 TECH 9s AND 20 BRAND NEW DELL COMPUTERS WITH LEXMARK PRINTERS ADDED. WHERE DID HE GET ALL THESE COMPUTERS AND GUNS ? THE FBI SPOKE WITH SKYPE OWNER: BOB SMITH AND THOMAS WHITE, (SKYPE BUSINESS ATTORNEY). THE FBI COMMENTS ARE. WAS ANY CREDIT CARD INFORMATION OBTAIN BY THE HACKER. OWNER: WELL... ABOUT 25% CREDIT CARD NUMBERS WAS USED AND STOLEN - IDENITY THEFT. FBI: OK. DID YOU SEND OUT A REQUEST TO ALERT ALL SKYPE CUSTOMERS BY MAIL, SKYPE WEBSITE, FORUMS, OR COMPLETE SHUT DOWNS ON ALL ACCOUNTS WITH ADMINISTRATOR PASSWORD PROTECTED. OWNER: NO, I DID NOT HAVE ANY IDEA THAT MY SYSTEMS WAS BEING HACKED. UNTIL A CUSTOMER CALLED AND SAID I WOULD LIKE TO SPEAK WITH MR.BILLY SMITH YOUR ADMINISTRATOR. I RECEIVED THIS TRANSFERED CALL AT 2:29 PM FEB 31,2005. (A THOMAS ------) CALLED AND SAID MY CREDIT CARD HAS A BALANCE OF ZERO DOLLARS $$. I SAID. OK WHY ARE YOU CALLING ME FOR THIS SITUATION, SKYPE IS NOT A CREDIT CARD OR BANKING COMPANY. CALL YOUR BANK AGENT OR YOUR CREDIT CARD COMPANY. CUSTOMER: I JUST GOT A NEW CREDIT CARD IN THE MAIL AND MY FIRST PURCHASE FOR THE FIRST TIME ON MY BRAND NEW CREDIT CARD DEPARTMENT WAS: SKYPE. AND AFTER I USED MY CREDIT CARD WITH SKYPE. I WENT TO WORK AND LEFT MY CARD AT HOME. I CALLED MY CREDIT CARD COMPANY TO SEE HOW MUCH DO I HAVE LEFT. THEY SAID. $0.50 CENTS. MY CREDIT LIMIT WAS: $10,500.25 SO DURING LUNCH TIME AT WORK, IM CALLING YOU GUYS CAUSE I THINK YOUR USING MY CREDIT CARD WITHOUT PERMISION. OWNER: WELL.. ITS NOT US THATS BILLING YOUR CREDIT CARD LIKE THAT. OK I JUST LOGGED IN MY COMPUTER. CAN I HAVE YOUR EMAIL ADDRESS PLEASE ? [email protected] OK. PLEASE VERIFY YOUR NAME AND BILLING ADDRESS. AND LAST 4 DIGITS OF YOUR LAST CREDIT CARD NUMBER YOU USED FOR SKYPE. CUSTOMERl 011. OWNER: OK YOUR ACCOUNT IS ACTIVE AND FINE. I SEE NO FAULSE TRANSACTION MADE BY SKYPE. YOUR ACCOUNT IS BEING PUT ON FRAUD INVESTIGATION AND HOLD. IM GOING TO FIGURE THIS OUT OK. CUSTOMER: THANK YOU. AND ONE MORE THING. IF YOUR A SCAM OR FRAUD. IM GOING TO MAKESURE YOU GET 45 YEARS AND 10 YEARS EXTRA IN PRISON. OWNER: 2 MORE DAYS, I RECEIVED THE SAME CALL FROM A CUSTOMER. SO I CALLED MY ATTORNEY AND TOLD HIM, I THINK WERE BEING HACKED. ATTORNEY: WE CANT BE HACKED. YOU HAVE T-BOOST SECURITY ENABLED IN YOUR DATABASE. HOW COULD THIS HAPPEN. OWNER: CUSTOMERS ARE CALLING IN SAYING: THEY ARE RECEIVING SCAM EMAILS INDICATING, SKYPE WILL BE CHARGING ALL SKYPE CUSTOMERS A $10.00 FEE FOR NEW ACTIVATION. OWNER: AND I NEVER MADE A REQUEST LIKE THAT. ATTORNEY: THE NEXT CALL YOU RECEIVE, FOWARD THE CALL TO MY OFFICE. IM AVAILIBLE FROM MONDAY THROUGH FRIDAY 10am-8pm. Saturday 12pm-4pm. And IF THIS CONTINUES, THE ILL CALL THE FBI TO INVESTIGATE THIS SITUATION. FBI: OK, SO WHEN YOU CALLED THE FBI, WHAT DID YOU SAY TO THE FRONT DESK AGENT. ATTORYNEY: WE HAVE A HACKER WHO JUST ATTACKED INTO OUR COMPANY DATABASE. FBI PHONE AGENT: WHAT IS THE NAME OF YOUR BUSINESS ? ATTORNEY: SKYPE FBI PHONE AGENT: CAN I HAVE A CALL BACK NUMBER ATTORNEY: 800-***-**** EXT **** FBI PHONE AGENT: YOUR NAME ATTORNEY: THOMAS FBI PHONE AGENT: POSITION OR ROLE IN THE COMPANY. ATTORNEY: COMPANY ATTORNEY FBI PHONE AGENT: ILL HAVE A FBI COMPUTER SPECIALIST CALL YOU IN 30 MINUTES. ATTORNEY: DO I GET A TRACKING NUMBER OR TICKET/CASE NUMBER. FBI PHONE AGENT: CASE NUMBER: 413*******, TICKET SUBJECT/NUMBER: HACKED - 13520 REPORT: YOUR COMPANY COMPUTER SYSTEMS HAS BEEN HACKED. -------------------------------------- TO SEE MORE, VISIT WWW.SKYPE.COM/NEWS/HACKER-HAKCED1325.HTML

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