Tek
Florida,#2Consumer Comment
Wed, April 01, 2015
I have used this service on and off for several years. I have never had an issue such as this. The disable/renew option is located clearly in your account profile as the last option at the bottom of the account tab. You will need to make sure you enter all fields and complete all steps in order to successfully release your account from any further charges. If you are having further issues, might I suggest you take an A+ essentials class for basic computer use. They are taught all over the country, relatively cheap, and you could greatly benefit from it.
Hope I helped!