- Report: #109994
Complaint Review: Skyview Sunrooms And Renovations - Dartmouth Nova Scotia
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Author Not Confirmed
Why?
Skyview Sunrooms And Renovations
105 Spence Drive Dartmouth, B2V 1X3 Nova Scotia, Canada
Phone:
902-471-4663
Web:
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Skyview Sunrooms And Renovations extremely unprossfessional contractor, borderline criminal behaviour Dartmouth Nova Scotia
My husband and I recently hired Mr. Anthony Dillon of Skyview Sunroom and Renovations Ltd. to convert an existing porch area in a sunroom. We choose Mr. Dillon over another contractor with a very similar proposal because his company was a member of the Better Business Bureau. We deeply regret hiring Mr. Dillon for the following reasons:
1. Mr. Dillon extorted of 100% balance owing from customer without mutual agreement that work was completed. The consumer is required by law to withhold 10% payment for 45 days after completion of work.
2. Did not built finished product to contract specification and Mr. Dillon refused take responsibility.
a. Windows and glass panes were not the size specified on contract.
b. Windows not permanently installed: The only thing holding the large sheets of glass in place on the inside are only 3 or 4 per pane of temporary nailed down small wooden block!
c. One segment of wall do not have the plywood installed as stated in contract.
3. Disrespect of customer property.
a. Used customer building materials and equipment without prior consent.
b. Inappropriate and wasteful use of customer provided building material.
c. Did not return key to the back entry enclosure where Mr. Dillon had asked to store tools during construction.
d. Destroyed flowers in flowerbed and sign marker by driving van over them.
e. Damaged grass by leaving construction material on lawn for three weeks.
4. Poor quality workmanship due to lack of care and attention to details.
a. Only two of the 12 floor joist were in contact with main support beam of added floor. The largest space between the joist and beam was as much as 3/8. This can lead to cracks on the floor if not corrected.
b. Walls are not adequately sealed to rain or wind.
c. Not consistent use of tongue and grove siding on walls.
d. Outer covering do not match up at the corners where two wall meet.
e. Messy application of foam sealant leaving residues on exposed wood and carpet.
5. Mr. Dillon did not respond adequately to customer raised concerns and issues.
a. Repeated requests for information left by phone calls, notes, and faxes resulted in little or no response.
b. Arranged to meet Mr. Dillon at the work site only to find that he was not there on a number of occasions.
c. Mr. Dillon did not appreciate customer input and paid little attention to concerns raised.
6. Mr. Dillon refused on put specific items on contract when requested.
7. Mr. Dillon signed the contact using the name and address of a legally dissolved company.
Mr. Dillon's unprofessional behaviour should not be tolerated. Unfortunately, there is little to protect the consumer's interest once the work begins.
Mary
Beaverbank, Nova Scotia
Canada
1. Mr. Dillon extorted of 100% balance owing from customer without mutual agreement that work was completed. The consumer is required by law to withhold 10% payment for 45 days after completion of work.
2. Did not built finished product to contract specification and Mr. Dillon refused take responsibility.
a. Windows and glass panes were not the size specified on contract.
b. Windows not permanently installed: The only thing holding the large sheets of glass in place on the inside are only 3 or 4 per pane of temporary nailed down small wooden block!
c. One segment of wall do not have the plywood installed as stated in contract.
3. Disrespect of customer property.
a. Used customer building materials and equipment without prior consent.
b. Inappropriate and wasteful use of customer provided building material.
c. Did not return key to the back entry enclosure where Mr. Dillon had asked to store tools during construction.
d. Destroyed flowers in flowerbed and sign marker by driving van over them.
e. Damaged grass by leaving construction material on lawn for three weeks.
4. Poor quality workmanship due to lack of care and attention to details.
a. Only two of the 12 floor joist were in contact with main support beam of added floor. The largest space between the joist and beam was as much as 3/8. This can lead to cracks on the floor if not corrected.
b. Walls are not adequately sealed to rain or wind.
c. Not consistent use of tongue and grove siding on walls.
d. Outer covering do not match up at the corners where two wall meet.
e. Messy application of foam sealant leaving residues on exposed wood and carpet.
5. Mr. Dillon did not respond adequately to customer raised concerns and issues.
a. Repeated requests for information left by phone calls, notes, and faxes resulted in little or no response.
b. Arranged to meet Mr. Dillon at the work site only to find that he was not there on a number of occasions.
c. Mr. Dillon did not appreciate customer input and paid little attention to concerns raised.
6. Mr. Dillon refused on put specific items on contract when requested.
7. Mr. Dillon signed the contact using the name and address of a legally dissolved company.
Mr. Dillon's unprofessional behaviour should not be tolerated. Unfortunately, there is little to protect the consumer's interest once the work begins.
Mary
Beaverbank, Nova Scotia
Canada
1 Updates & Rebuttals
Mary
Beaverbank,Nova Scotia,
Canada
explanation and characterization
#2Author of original report
Thu, December 16, 2004
On Sept. 8 and 29, 2004 I made complaints to the local Better Business Bureau (BBB) regarding the items outlined in this report. In reply to my detailed complaint I received on Dec. 6, 2004 a letter from Skyview Sunrooms and Renovations' legal representative stating that: In this matter Skyview disagrees with your assertions and advises that it performed as per the contract entered into. Skyview has instructed me to advise you that it takes extreme exception to the allegation that payment was extorted'. Such assertions are a direct assault on Skyview's business reputation and should such allegations continue to be made in a public forum (other than in litigation) which results in damages to Mr. Dillon's and Skyview's reputation action will be taken. You are put on notice that a continuance of such scandalous and outrageous assertions may well be actionable and we would ask you to retract such assertions and, cease and desist in the future with respect to same. I do not consider this a satisfactory response and have asked Skyview Sunrooms and Renovations to provide details to justify their position as well as an explanation and appropriate characterization of Mr. Dillon behaviour through a letter to the BBB. As a further response to the letter from their attorney, I feel it necessary to update this report as requested. I wish to give the readers the opportunity to make their own judgement by providing details of Mr. Dillon's actions in describing my account of the event concerned: Within minutes of finishing his work on the evening of Sept. 3, 2004, Mr. Dillon was demanding full (final) payment. We offered payment of roughly 2/3 of balance owing and explained that we wanted the opportunity to inspect the work. We also pointed out that there were still some outstanding issues that had not yet been resolved to our satisfaction. Mr. Dillon reacted in a hostile and confrontation manner, shouting loudly enough to be audible to the neighbors. Further attempts by my husband and myself to explain that we had not yet satisfied ourselves that the work was 100% completed only resulted in more hostility. Mr. Dillon became threatening by repeatedly shouting: "I am not leaving until I have full payment". We became frighten of what Mr. Dillon may do next (I was holding my 22-month old son in my arms during one of these exchanges). My husband and I both felt intimidated and threatened by Mr. Dillon's actions and believed that we had no other choice but to pay the full balance owing for fear of our family's well-being. I will further update this report at such time as Mr. Dillon provides his own account of the events, or an explanation and characterization of his behaviour.
