Complaint Review: Sleepy's - New York New York

Thank you Ripoff Report and Ripoff Report community.  Thanks to this site, Sleepy's quickly took action on my problem, got an inspector here faster than I could have imagined possible, issued a credit for the cost of my defective mattress towards any other model I wanted, and quickly delivered my new bed.  I am happy.  My resolution would not have been possible without this web site.

Thank you for sharing your concern(s).  We welcome the opportunity to speak with you.  Please reach out to me at [email protected] and include your invoice number and/or customer code and a telephone number with the best date and time to reach you.

It's more complicated than my buying a mattress and then deciding too late that I'm not happy with it, and I probably didn't go into enough detail on why I think Sleepy's should solve my problem.

If it were just me deciding that I was not happy with my mattress after the exchange period expired, you would be right in saying that Sleepy's had no oblligation, though I would still hope they would work with me and make me happy.

But there's more.

Before purchasing the mattress I had visited and spent time on this mattress three times.  I knew what it felt like.  My wife knew what it felt like.  Finally the price was right and we bought it.  The delivered mattress never felt like the one in the store.  I had to leave the country a few days after the purchase.  My first thought was that I would adjust to this different-feeling mattress, and would handle things, if needed, when I returned to the U.S.

 

Upon my return this was not the case.  The mattress, with a foam top, was slow to depress and slower to rebound.  I toss in my sleep, and every time I would move, it was like going up an incline, from the depressed to the firm parts.  Plus the side of the bed I sleep on became softer, and moving across the mattress meant going over very different levels of firmness.

Why the rip-off report filing?  Something was deceptive, whether intentional or not, and Sleepy's would not help reslove it.  They did not deliver a mattress that felt the same as the one they sold me in the store.  I've even gone back to the Sleepy's and spent time on their sample again. Customer service would not help, and they wouldn't even send an inspector I felt abandoned by Sleepy's after spending more than twelve hundred dollars with them.

I don't feel I'm being unreasonable when I say that Sleepy's sold me a defective product and won't make things right.  At least they haven't as of now.

Sorry for your back problems but were is the rip off here, you bought the mattress, it is the same one that you tested in the store. You know you have a 30 day return policy the 30 days passed before you called them to complain and they wont help you. They are only standing by their policy that they have in place, again were is the rip off or scam, the 30 days came and went.People you have to honor the stores return policy when you by something there, if you dont like there return or exchange policy by the product from somewhere else. Stop crying.