- Report: #946408
Complaint Review: SmartGameShopper.com - Internet
Reported By:
Sharvancik -
Brooklyn, Wisconsin, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
SmartGameShopper.com
PO box 810365, Boca Raton, FL Internet, United States of America
Phone:
866-587-1999
Web:
www.smartGameShopper.com
Categories:
Business Rating:
(0)
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SmartGameShopper.com BBV*Games Deceptive membership practices Internet
I purchased a product back on 11/29/2010. Apparently, they are telling me that I clicked on a membership deal to be charged 19.95 per month for free shipping.
I do not recall doing this and I am certain I did not do this. There is nothing on my invoice that indicates I did this. They never sent me any communication stating that I joined a membership and charged 19.95 per month on my credit card. The Invoice they provide simply states
(Price already includes $5.00 savings for first-time purchase)
In August of 2012, I finally noticed on my cc that there has been a charge of 19.95 per month since 12/6/2010. I contacted them on 8/8/2012 to request what were these charges. They told me I joined a membership and I insisted I did not. I had the invoice in front of me and there was nothing to the effect.
They canceled the membership, but refused to refund monies beyond the previous month. I explained to them that I have not used their service, nor did I know I was being charged. The refused.
The problem I have is that when I purchased a product from them and received the invoice and reviewed all emails from them, there is nothing at all that states I had joined any membership. I feel this is a scam and they are going to auto-enroll me in any club, they need to be notifying me on the invoice, in the mail, or in any emails.
There were 21 months paid of $19.95 each month and they refunded two months, leaving a balance of $379.05
I do not recall doing this and I am certain I did not do this. There is nothing on my invoice that indicates I did this. They never sent me any communication stating that I joined a membership and charged 19.95 per month on my credit card. The Invoice they provide simply states
(Price already includes $5.00 savings for first-time purchase)
In August of 2012, I finally noticed on my cc that there has been a charge of 19.95 per month since 12/6/2010. I contacted them on 8/8/2012 to request what were these charges. They told me I joined a membership and I insisted I did not. I had the invoice in front of me and there was nothing to the effect.
They canceled the membership, but refused to refund monies beyond the previous month. I explained to them that I have not used their service, nor did I know I was being charged. The refused.
The problem I have is that when I purchased a product from them and received the invoice and reviewed all emails from them, there is nothing at all that states I had joined any membership. I feel this is a scam and they are going to auto-enroll me in any club, they need to be notifying me on the invoice, in the mail, or in any emails.
There were 21 months paid of $19.95 each month and they refunded two months, leaving a balance of $379.05
3 Updates & Rebuttals
Sharvancik
Brooklyn,Wisconsin,
U.S.A.
Quick Response from Support
#2Author of original report
Fri, September 28, 2012
Obviously, this was a waste of time as I suspected. Their response was quick and they refuse to help me out. This company's membership policy is a scam. I have no idea why Jack would have me contact them because is was a waste of my time.
Below is the an excerpt from their response (I did bold the final answer).
"Below is a comment to your support ticket.
* * Please, DO NOT REPLY to this email address! This address is not monitored! * *
To reply to a Customer Support Representative please click here:
https://www.smartgameshopper.com/store/user/supportlist.aspx?id=rUQURU6jT9DcPgp8lJDbOO1k2&f=1
Thank you for contacting SmartGameShopper,
SUPPORT ANSWER(9/28/2012 1:22:22 pm):
Dear Valued Customer,
thank you for contacting SmartGameShopper.com support team.
This is to confirm that your membership has already been cancelled as per your request.
As a courtesy to you, we have already issued you a courtesy refund in the amount of $39.90 for the last 2 months refund.
We are sorry but as per our policy and review of your account, we have determined that you are not eligible for any further refund."
Sharvancik
Brooklyn,Wisconsin,
U.S.A.
Opened a ticket with Support
#3Author of original report
Fri, September 28, 2012
I had already a conversation with Customer Service, but not certain if I had a conversation with Support. Are these separate "offices"? I opened up a ticket with this company and we will see. Two days ago I sent a complaint letter to the company, to my credit card company, and to the WI consumer protection.
BBV Support Team
Boca Raton,Florida,
United States of America
BestBrandValues.com membership
#4UPDATE Employee
Thu, September 27, 2012
Hello, I'm Jack from the SmartGameShopper Support team.
We take all comments about our products and services very seriously.
Please note that our membership program is optional and there is no obligation to join in order to purchase any of the products we offer. Also, there is no automatic sign up during your shopping experience with us. In order to become a member, you must first agree to the terms and conditions of our offer, which are clearly shown to you before you make a
purchase.
Additionally, having a membership entitles you to exclusive money-saving benefits such as Free Shipping on your first order (up to 100 items), $5 off the first in-stock item you order as a new member, up to 30% off regular product prices each time you shop, extra discounts every month and much more. Plus, you have access to DVDs, books, music, video games, posters, vitamins and more, all at deeply discounted prices. Also, you are free to cancel your membership at anytime, at no cost to you.
Your satisfaction is very important to us and we strive to offer products and services that our customers value. We ask that you contact our Support Team either by telephone or by submitting a support ticket so that we can help resolve any issue you may have with our products or services.
To contact us, please visit http://www.SmartGameShopper.com/support/
We also invite you to see what other customers are saying about our services, please visit our Testimonials page at: http://www.SmartGameShopper.com/store/testimonials.aspx
Sincerely,
SmartGameShopper.com
