- Report: #1270447
Complaint Review: Smartphotohut.com - Internet
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Author Not Confirmed
Why?
Smartphotohut.com
Internet, USA
Phone:
855-402-2073
Web:
http://www.smartphotohut.com
Categories:
Business Rating:
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Smartphotohut.com Bait and switch pricing, outright lying about pricing during sales call Internet
I bought a Nikon D5200 from the website for $385. The price was low but there were other sites with similar pricing, so it seemed realistic. Within a few hours, I received a call from salesman "Joe" who told me that I had mistakenly bought the upgrade package, meant for individuals who had an older model and didn't need essentials like a battery or a charger. "Joe" said the price for the basic starter package is $550 and that I should upgrade to this package. I refused repeatedly on the basis of the money alone because it was more than I had intended to spend. However, I didn't feel that it was an unreasonable price since $550 seemed to be the median price based on my prior research. As such, when he offered to throw in a one year warranty, a 16 gb memory card, and faster shipping, all for free, it was too good to pass up. After receiving the confirmation email, however, I noticed the SKU for this "starter kit" is the same as the SKU for the "upgrade kit" that I had initially bought. I revisited their website and found that the $385 I paid was for the kit that I had now paid $550 for, minus the additional items that threw in (which was not worth anywhere close to the $165 difference). I called the very next business day to cancel the order and was told by "Joe" that my order had already shipped the same day that I placed it--a miraculous circumstance since the email confirmation said to allow 1-3 days for processing before the item would be shipped. "Joe" said I will have to wait until I receive it in order to return it for a refund. Still, this company is so clearly a shady organization that I'm afraid returning the item will result in me never receiving a refund. In closing, DO NOT SHOP AT SMARTPHOTOHUT.COM
