- Report: #710559
Complaint Review: SMG-Smart Game Shopper - Internet
Reported By:
Cindy -
Los Gatos, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
SMG-Smart Game Shopper
999 W Yamato Road,Suite 100,Baca Raton, FL 33431 33431 Internet, United States of America
Phone:
561-989-7400
Web:
smartgameshopper.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
SMG-Smart Game Shopper SMG LLC, other names. When used through Amazon.com Did not advise that I was signing up for $19.95 membership. Also said I received welcome letter which is wrong. Fraudulent Internet
In December 2010 I placed an order through Amazon.com. Amazon.com has my billing information. When I placed my order I don't remember having anything saying that the terms of the agreement included $19.95 monthly subscription fees. Nor did I see anything displayed on the Billing & Shipping page during the checkout process. In January 2011 I noticed my American Express statement had a charge of $19.95. I filed a complaint with American Express. I also called the 800 number to the Vendor on my statement and it was not the same company listed as on the credit card statement. In February I received another $19.95 charge. I called the number again and the name was changed again to something else. I went through the process on the phone to stop any further billing to my credit card. However, American Express states that they deny my claim because SMG-smartgameshopper.com says they sent me the information. Yes, I received the game I ordered, but nothing about a "Welcome Letter" or anything about a 19.95 monthly subscription fee.
Cindy-Los Gatos, CA
Cindy-Los Gatos, CA
