James
Marietta,#2UPDATE Employee
Tue, January 18, 2011
My name is James and I am the general manager for Snappy. I am deeply sorry that you are not satisfied with our performance and would like to make things right. First I would like to inform you of a few things. There are two coils on your system that we are discussing - the indoor evaporator coil and the outdoor condensing unit coils. We cleaned the indoor coils and charged the unit - then we submitted a price to replace your outdoor unit with a Brand New One - with full warranty covering parts and labor for 10 years. The unit that Quality has installed is a used unit which is why our prices were so off. We here at Snappy do not install used equipment as we can not provide the best warranty for them. It is ok for a used unit to be installed as long as you were aware and that they warranty it - you should be fine. They replaced your outdoor unit and we did talk to Quality about the job - both my HVAC department manager and my administrative assistant have spoken with them and they have confirmed everything I am saying about the used unit. As far as the compressor being shut down when we put in the freon this is not true. There is no way you can charge a unit without it running but when a compressor is failing it will start and run and as the unit cycles and overheats the thermal overloads on the compressor will trip and shut the unit down - then upon cooling it will restart until the windings of the unit have completely failed. I believe this was happing to your unit. So please feel free to call me at 770-321-3433 so we can discuss further if you would like. I hope we can resolve this to where we are all satisfied.
Thank you
James
Frustrated consumer
Snellville,#3Author of original report
Wed, December 08, 2010
I haven't heard from this company. I am assuming no news is good news. I haven't received another invoice so I 'm keeping my fingers crossed. I will keep consumers updated.