- Report: #1359112
Complaint Review: Snappy Electric - Marietta Georgia
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Author Confirmed
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Snappy Electric
2200 Canton Rd Marietta, 30066 Georgia, USA
Phone:
770-321-3433
Web:
snappyservices.com
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Snappy Electric Lie about code to get more money out of me. Marietta Georgia
I called 770-321-3433 Snappy Electric snappyservices.com in Marietta for a $49 inspection. A tree branch fell and hit my power line canting the electric pole on my roof. Snappy Electricians came and just glanced at my roof and said that they could not fix it as is because it is not up to code and Cobb County Code would not allow them to fix it as is. Snappy electricians said the mast has to be moved and a kill switch added to the side of the house to be up to code. Snappy electricians also came inside my house and said that Cobb County Code would come inside my house during the inspection phase and would not allow the circuit breaker panel to be in the stairway so the circuit breaker panel needed to be moved and that I needed an extra ground to be up to code. The total bill was $6472. I told Snappy that I would have to file a claim with my insurance.
I filed a claim with my home insurance. The service manager, Adam, emailed me and said: Being no work will be performed "inside the home" most of the additional upgrades are not required and he also said his electrician stopped by my house again and said they could move the electric mast and add a kill switch and they didn't have to work inside the house so Cobb County Code would not look inside and changed the quote to $2,201. So Snappy fast tracked because they knew that I wasn't going to pay and only my insurance would and they know the codes. Adam never said why the electrical work on the inside of the house didn't need to be done following the second quote. Snappy electricians never got on my roof or crawled in the attic to inspect the wiring. They just glanced at my house and said it could not be done. I asked the service manager, Adam and the electrician what codes required me to move the service mast and add a kill switch and they both said that code is hard to navigate and it's not written in black and white. I told Snappy service manager, Adam to talk to my insurance to explain the required code an
d he never did contact my insurance company. I called my house insurance company and they said they never got a call from Snappy Electric.
After getting two extremely different quotes I lost trust in Snappy Electric and called Casteel to inspect my house. Casteel electricians inspected my house. They got on the roof and climb in the attic and said that the electric mast and wiring was not damaged on my side and said that no codes required updating and that Snappy Electric lied to me. YES, SNAPPY LIED TO ME. Casteel said that there was damaged to the wiring owned by the city and that the city would fix. Casteel disconnected power, straightened my electric mast and grounded my circuit breaker panel and water heater for $921.60. Cobb County inspections came and signed it off. The insurance company only gave me $900 for electrical repairs. I called my home insurance and they said that Snappy Electric never called them for required code updates (because they didn't exist). Snappy wasted my time and my insurance company time opening a claim I didn't need to open. Snappy Electric is a dishonest company taking advantage of home owners. I am a disabled American Veteran on a fixed income and Snappy tried to swindle me out of thousands of dollars. If I trusted Snappy Electric, I would have lost $5,550.40 to their scam. I have the quotes if anyone would like to see them.
2 Updates & Rebuttals
Why not talk about electrical code?
#2Author of original report
Tue, March 14, 2017
Snappy Electrical tried to scam me out of thousands telling me that I needed work I didn't need. I hired another company that did nothing Snappy Electric said I needed to do (the other company did the repairs and passed inspection all for less than a grand). I called my insurance company because Snappy first told me that I needed thousands in work (lies). After receiving their 6 thousand plus quote saying my wiring could not be repaired because of code, I opened an insurance claim. I asked $1500 be taken from the electrician, Eddie who lied to me about code and from Adam for not telling me what codes required me to do all the repairs on their quote and because my insurance premiums will go up because I opened a claim because they lied to me. Adam bends the truth and leaves out part of the story. Am I surprised he would say this. NO, not at all. I added the internet reviews before I talked to Snappy about $1500. I do appreciate the $1500 given to Wounded Warriors. I do not appreciate Adam lying AGAIN.
Scott Bilodeau
marietta ,Georgia,
USA
100% Customer Satisfaction
#3REBUTTAL Owner of company
Tue, March 14, 2017
As a company, we believe in 100% customer satisfaction and will do everything possible including offering a complete refund for which we did in this case. We returned a complete refund of $49.00; however this did not satisfy the customer.
While we dispute many of the assertions in the post, we still wanted to do what was right in the customers mind. We ask the customer what else could be done to resolve the issue and were told that if we paid him $1,500 that he would stop disparaging our company and employees on review sites and social media platforms. We did not feel it was right to conduct business in such a manner.
Through discussions with the customer, we learned he is a disabled veteran. We felt that offering a $1,500 donation to The Wounded Warrior Project in the customer’s name would be a much better solution. We made the donation and hope the customer believes this good faith gesture we’ve made together will close this dispute while doing some good for his fellow veterans.
